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Voice of our Clients: Top Digital Trends in the Australian Government Sector


Each year CGI undertakes to meet with key government stakeholders from around the world to understand their top concerns and how they plan to advance their digital journey. These strategic conversations provide a unique view into how macro and industry trends affect business and IT priorities and investment plans.



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Professionals talking to each other

view sustainability as core to value creation vs. 45% for digital entrants*
align business and IT operations vs. 35% for digital entrants*
modernize more applications vs. 37% for digital entrants*

“Use of data and analytics helps in providing a better citizen experience”


Based on our discussions with Australian government stakeholders about their digital transformation of government services, particular findings from the global insights resonate locally:

Improving digital citizen-services is the #1 priority.

Improving the citizen experience is the top trend, business priority and IT priority once again for government executives in this sector. Yet only 21% say they are producing expected results from digitization strategies, lagging most other industries

Agility is a hallmark of digital leaders.

Only 15% of executives in this sector say their business model is highly agile for digitization. When it comes to digital leaders, the number rises to 23%; but, for digital entrants, is only 8%.

Legacy systems hinder progress.

56% say legacy systems are very challenging to implementing their digital strategies. At the same time, 59% have modernized less than 20% of their applications today. Only 28% have modernized more than 20%; however, 63% plan to do so over the next 2 years

Cyber security sharpens in focus.

Cyber security rises as a business priority to rank second. 50% of executives say they have an enterprise cyber strategy in place. Another 33% say their strategy extends to the external ecosystem. Yet only 22% are seeing results from those strategies.

Sustainability is core to value creation for many.

40% of executives view sustainability as highly core to creating future value for stakeholders. This is significantly higher than other government sectors, including central and federal government (25%) and defence and intelligence (15%), reflecting the closer nature of citizens to local policies

Digital leaders manage fewer cloud providers.

Only 28% of executives in this sector say they manage multiple cloud solutions holistically. Digital leaders average 4.1 cloud providers compared to digital entrants with 5.7. Digital leaders also have markedly fewer ecosystem partners overall – 5.8 vs. 15.5 for digital entrants


Read the full Voice of our Clients, State and Local Government Insights report and compare how your Australian government digital transformation progress compares:


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