We met with 109 retail banking executives to understand their top priorities and how they are adapting to key trends shaping their organisations. This year, executives are embracing digital transformation, automation and AI to achieve the following business and IT priorities:
- Sustainable growth
- Increased operational efficiencies
- Enhanced customer experience
- Stronger security and compliance
90%cite high impact of digitisation on business models46%say legacy systems remain a major challenge to digitisation31%are implementing traditional AI and 28% are implementing generative AI
- 71%
are highly impacted by changing political, fiscal and regulatory environments- 63%
are looking to ensure compliance amid regulatory complexity- 59%
cite modernising IT infrastructure and applications as top IT priorities- 30%
cite legacy systems as a top constraint to achieving business priorities
Organisations generating expected results from their digitisation strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others.* For example, in retail banking, digital leaders:
Produce results from their data privacy and protection strategy extending to the ecosystem
vs. others*
Have a holistic data strategy extending to the ecosystem
vs. others*
Business models are highly agile to adapt to digitisation
vs. others*
* "Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.
pp = percentage points
At CGI, we help retail banks advance their digital transformation to improve the customer experience, optimise operations, and drive revenue growth. Learn more about:
Business consulting Digital transformation Artificial intelligence Cyber security
