Telecommunications experience and expertise

40+
Years of experience in the telecommunications sector working with Australian and global telcos
120m+
Daily processing of complex transactions in critical telco infrastructure, underpinned by 24/7 support.
20
We partner with 20 of the largest global telcos, and 3 of the largest Australian telcos.
communications customer experience management office women headset

Accelerate time-to-market with more agile rating and billing systems

We help service providers quickly adopt agile telecommunications business solutions that address their fundamental needs in charging and billing to achieve rapid time to market and high levels of automation and performance.

people trying mobile phone in store

Product and inventory management

Our CGI PANDA (Product and Number Dynamic Activation) solution allows mobile operators to generate pre-active starter packs. We then support the subsequent customer activation experience, reducing operator costs and improving the customer experience.

smart watch

Enabling new B2B revenue streams

CGI’s uPair is a B2B2X Service Delivery Framework that incorporates industry protocols such as mobile entitlements and TMF APIs. It opens up new product and revenue streams through eSIM based companion devices (eg. wearables) and improves your customers' experience (enabling eSIM based handset upgrades).

women talking in phone while working in laptop

Collections and debt recovery

We help telco services providers increase debt recovery rates through CGI’s comprehensive default management SaaS solution that delivers collections software, business processes and underlying IT in a single cohesive suite, CACS X.

Our TM Forum alliance 

TM Forum, is a global alliance of technology companies and companies in the telecommunications sector.  The aim of TM Forum is to facilitate the collaboration needed to solve complex industry-wide challenges in the telco sector. We are proud of our 20+ year involvement with TM Forum.

Watch the video to learn more about our alliance with TMForum

TMForum logo on office background

Working with you

Improving experiences

We work with you to understand the change you want to deliver for your end customers. Together, we will develop your end-to-end strategy from business case through to service re-design, business change and into operational support. Using our Agile approach and in-depth experience of working with industry verticals, we will transform conceptualisation, planning and implementation of solutions.

Delivering transformation

We work with you to deliver real change to your systems, processes and business culture. Together, we will explore and develop new ways to use improved connectivity from 5G, Private Networks and connected devices to drive faster digital transformation. Our Australian telecommunications solutions leverage our IP capabilities and strategic vendor partnerships to provide transformative, fully integrated services for your customers.

Accelerating change

Our communications experts will work with you to boost your capacity to transform your services. After we have jointly identified any gaps, we will supply the skills you need – such as people-centred design support and change, digital and technical architecture, data analytics, automation, and agile delivery of specific technology capability.

Managing core functions

As your partner, you can trust us to become your IT delivery arm. We work collaboratively, applying our communications industry knowledge, our technology expertise and compelling digital transformation capabilities, to the end-to-end management of your IT and digital estate. We aim to drive simplification up and costs down so you can rationalise and prioritise your digital investments, to deliver excellence to your customers.

We work with you to understand the change you want to deliver for your end customers. Together, we will develop your end-to-end strategy from business case through to service re-design, business change and into operational support. Using our Agile approach and in-depth experience of working with industry verticals, we will transform conceptualisation, planning and implementation of solutions.

We work with you to deliver real change to your systems, processes and business culture. Together, we will explore and develop new ways to use improved connectivity from 5G, Private Networks and connected devices to drive faster digital transformation. Our Australian telecommunications solutions leverage our IP capabilities and strategic vendor partnerships to provide transformative, fully integrated services for your customers.

Our communications experts will work with you to boost your capacity to transform your services. After we have jointly identified any gaps, we will supply the skills you need – such as people-centred design support and change, digital and technical architecture, data analytics, automation, and agile delivery of specific technology capability.
As your partner, you can trust us to become your IT delivery arm. We work collaboratively, applying our communications industry knowledge, our technology expertise and compelling digital transformation capabilities, to the end-to-end management of your IT and digital estate. We aim to drive simplification up and costs down so you can rationalise and prioritise your digital investments, to deliver excellence to your customers.
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