Top trends and priorities focus on improving care and reducing costs

We met with 76 health executives to understand their top priorities and how they plan to navigate these uncertain times. Healthcare executives cite budget pressures due to aging populations as the highest impact industry trend, while their top business priority is improving the patient experience via compliance and home support. Changing social demographics is the most impactful macro trend, reflecting related pressures on healthcare systems globally. Discover executives’ top trends, priorities and more.

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Demographic shifts matter
76%
cite high impacts of aging populations and talent shortages


Budget pressure solutions are needed
#1 trend
related to aging populations was #3 in impact last year


Quality data is essential
83%
cite data quality as a top data improvement area over the next 3 years


Use of cloud is growing
61%
rely on cloud-based solutions, up from 35% in 2022


Improving care is the top priority
#1 business priority
requires digitization and automation (#1 IT priority)

2023 CGI VOC health

While 23% of executives are producing expected results from their digital strategies, progress has slowed in healthcare, dropping from 28% in 2022. When comparing insights from the 23% producing results (digital leaders) to those building or launching digital strategies (digital aspirants), common attributes emerge.

Digital leaders in healthcare have agile business models and aligned business and IT operations as levers to advance their digital transformation.

Health digital attribute 1

Have highly agile business model to address digitisation and integrate new technologies

Digital leaders

29%

Digital aspirants

6%

Health digital attribute 2

Experience fewer
legacy system
challenges

Digital leaders

14%

Digital aspirants

63%

Health digital attribute 3

Closely align business and IT organisations to support strategy execution

Digital leaders

58%

Digital aspirants

23%

1

Align business and IT operations
to accerate your strategy and priorities

2

Re-evaluate your digital strategy
to modernise legacy systems and improve the quality of data

3

Extend the scope of your digital strategy
to include your external ecosystem and value chain

4

Increase automation use and sophistication
to aid in process improvement

5

Invest to attract and retain IT talent
to address changing social demographics and digital acceleration impacts

 

Health VOC 5 recommendations

At CGI, we empower healthcare organisations to overcome challenges, optimise operations and improve patient outcomes.

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