We met with 75 health executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:
- Digitisation and digital transformation to improve patient and business outcomes.
- Reducing costs and optimising business operations.
- Driving modernisation of IT with new and innovative technology, including automation.
Health organisations increasingly pursue AI use cases.
93%are exploring GenAI use cases for optimising business operations24%cite AI as the top innovation priority over the next 3 years32%are already implementing traditional AI, (up 6pp YoY)
- Continued focus on legacy challenges and modernisation
85% say legacy systems impact implementation of their digitisation strategy.- Impacts of value chain reconfiguration lead to shifting business priorities
59% say a reconfigured business value chain has highly impacted their organisation.- Mature data and agile business models are keys to digital strategy success
28% have a mature strategy to leverage data to achieve business model resiliency.
Organisations generating expected results from their digitisation strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others. For example, in the health sector, digital leaders:
Are less challenged by legacy systems
-5pp
vs. industry average
Extend data protection strategy to ecosystem
+8pp
vs. industry average
Have highly agile business models
+9pp
vs. industry average
pp = percentage points
1 |
Enhance care with digital transformation: Improve workflow and resource allocation with tailored solutions. |
2 |
Leverage AI-driven decision support: Improve diagnosis accuracy, treatment plans and patient outcomes. |
3 |
Ensure robust cybersecurity: Safeguard sensitive patient information and ensure regulatory compliance. |
4 |
Automate to streamline operations: Reduce administrative tasks, optimise resources, and improve efficiency. |
5 |
Focus on data-driven insights for value-based care: Track outcomes and quality metrics to demonstrate value. |
6 |
Build a resilient supply chain for patient care: Ensure access to medical supplies and medications. |
At CGI, we help health and care organizations advance their digital transformation and optimize operations to improve patient care and outcomes. Learn more about:
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