Top insights focus on digital transformation and operational efficiency through modernisation and AI

We met with 266 central and federal government executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:

  • Accelerating digital transformation and retiring legacy systems
  • Strengthening security and improving service delivery
  • Adapting to shifting political, fiscal and regulatory landscapes
  • Addressing talent shortages and upskilling the workforce
  • Enhancing business model agility to meet citizen expectations
technician on data center

Digitisation is impacting business and operating models

#1 IT priority
modernising IT systems and infrastructure
69%
report that digitisation significantly impacts their business model
11%
rate their operating model as highly agile when addressing digitisation

  • 71%
    are highly impacted by technology and digital acceleration
  • 67%
    are highly impacted by changing political, fiscal and regulatory environments
  • 59%
    cite budget and financial limitations as top constraints to achieve business priorities
  • 51%
    cite AI implementation and automation as top IT priorities
  • 30%
    cite operational efficiencies as the most significant outcomes from AI
Supreme court columns

44% of executives generating expected results from their digitisation strategies—the digital leaders—share common traits that help them deliver superior performance. In central and federal government, digital leaders*:

Business services Attribute 1

Have business models that are highly agile to adapt to digitisation

+13pp

vs. others*

Business services Attribute 2

Have a holistic data strategy extending to the ecosystem

+26pp

vs. others*

Capital Markets Attribute

Produce results from their data privacy and protection strategy extending to the ecosystem

+47pp

vs. others*

*“Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.
pp = percentage points

At CGI, we partner with government leaders on their digitisation initiatives by targeting quick wins focused on achieving outcomes. Learn more about:

 

 Business Consulting    Artificial intelligence  Cyber security Managed IT services