We met with 302 central and federal government executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:

  • Accelerating modernisation and AI to improve citizen services and operational efficiency
  • Protecting data and operations through cyber security
  • Responding to budget demands by optimising operations
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Closer business-IT alignment is needed to support a shared strategy.

32%
cite high* business-IT alignment to support strategy
28%
cite high* business-IT integration to execute strategy
18%
cite high* maturity of their organisational strategy
to use data and digitisation for business model resilience

*8 or above, where 10 is high

 

  • Impact of social demographics remains high
    51% say this macro trend, including aging populations and talent shortages, highly impacts their organisation.
  • 3/4 cite IT hiring challenges
    76% say they have difficulty recruiting IT talent.
  • Legacy remains a constraint
    88% say legacy systems pose challenges to successful digitisation.
  • Use of managed services to rise
    Executives indicate plans for greater reliance on managed services over the next 3 years for applications (+4pp vs. today) and infrastructure (+2pp vs. today).
government challenges hiring interview

Organisations generating expected results from their digitisation strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others.* For example, in central and federal government, digital leaders:

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Produce results from data privacy & protection strategies

+28pp

vs. others*

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Highly align business and IT operations to support strategy

+22pp

vs. others*

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Substantially or fully use managed IT services for infrastructure

+14pp

vs. others*

*those building or launching their digitisation strategy
pp = percentage points

1

Modernise technology to optimise investments and secure data to transform government operations and services.

2

Continue to invest in automation and responsible AI to address government challenges in the workforce and to optimise citizen services.

3

Expedite digitisation by simplifying and optimising processes for citizens.

4

Define a robust sourcing strategy to attract younger generations to government roles.

5

Strengthen alignment of business and IT operations to ensure strategies are implemented.

6

Understand government’s role in supply chains to support citizen services and pursue collaborative strategies to realise shared value.

colleagues programming

 

 

At CGI, we help central and federal government organisations advance their digital transformation and optimise operations to improve citizen services. Learn more about:

 

 Business Consulting    Artificial intelligence  Cyber security Managed IT services