John has over 30 years of software engineering experience and has been involved in a number of ambitious and challenging public sector transformation programs particularly in the Law Enforcement, Transport and Health domains. His functional expertise includes program delivery, risk management, technical and quality assurance.  John specialises in solutions that bring a digital-first approach to customer service and deliver an excellent user experience for both Government staff and citizens, whilst at the same time maintaining a strongly disciplined approach to program delivery and focus on realising business benefits.