The challenge facing aged care providers today

Aged care providers are under pressure to deliver higher-quality care, manage rising operational complexity, and keep services sustainable.

The introduction of the Support at Home program has accelerated change across the aged care sector. Providers must now recover more operational costs through service pricing while adapting to new funding arrangements, increasing compliance requirements and greater administrative complexity. At the same time, they continue to balance quality care with financial sustainability.

That is why many providers are looking for practical ways to improve care planning, reduce manual work, and connect the systems and processes that support day-to-day service delivery.

Organisations across the sector are facing common challenges:

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Administrative burden

Manual processes reduce the time care teams spend with clients.
En ikon med två händer som skakar hand, vilket symboliserar samarbete, partnerskap eller överenskommelse. Ikonen är omgiven av en cirkel med lila till röd färgövertoning och genomskinlig bakgrund.

Care planning

Time-intensive documentation makes it difficult to deliver consistent, high-quality care.
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Compliance pressure

Support at Home has increased governance, reporting and operational complexity.
En ikon föreställande en kalender med ett kugghjul i nedre högra hörnet, vilket symboliserar kalenderinställningar eller planeringskonfiguration. Ikonen är inramad i en cirkel med lila till röd färgövertoning och genomskinlig bakgrund.

Workforce visibility

Limited rostering and service coordination reduce operational efficiency.
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Funding & pricing

New funding models are increasing pressure on pricing, budgets and cost recovery. 
Ikon av en mapp med små datakvadrater som flyger in eller ut från den, vilket symboliserar dataöverföring eller digital lagring. Ikonen är centrerad i en cirkel med lila till röd övertoning, mot svart bakgrund.

Disconnected systems

Siloed information creates duplication, delays and inconsistent data

As providers adapt to new programs, improving productivity is becoming just as important as meeting compliance obligations. Reducing administration, connecting information across systems and giving care teams more time with clients are now critical to delivering sustainable, high-quality care.

The role of AI in Aged Care 

The challenges facing aged care providers cannot be solved by technology alone. However, artificial intelligence is emerging as a practical way to reduce administrative burden, improve consistency and support better decision-making.

When applied to the right processes, AI can help providers:

  • Reduce time spent on repetitive administrative tasks
  • Improve the quality and consistency of care planning
  • Automate assessment and documentation workflows, including the Integrated Assessment Tool (IAT)
  • Connect information across existing care management systems
  • Enable care teams to spend more time with clients
Care provider with an elderly patient looking at an Ipad

Delivering real world outcomes 

At CGI, we work with aged care providers to identify practical opportunities to apply AI where it delivers measurable value, improving operational efficiency while supporting better outcomes for staff and clients.

For ECH, a South Australian Aged Care provider, we created a generative AI solution which automated the care planning process, reducing care planning creation time from 20 minutes to 36 seconds, while improving accuracy and consistency. 

Our solution now enables staff to spend more time delivering quality care to their clients by reducing the need for manual administration. 

Per year, ECH now save
3,068 hours
in generating care plans, allowing care teams to spend more time delivering person-centred care.
Care plan compliance increased from
35% to 85%
improving care quality, clinical decision-making, and continuity of care.
Per year, ECH are projected to gain
$138K +
creating capacity to reinvest in frontline care and strengthen financial sustainability.

Learn more about our work with ECH: 

Talk to our aged care specialists 

If your organisation is dealing with rising administration, care planning complexity, compliance pressure or the need to improve operational efficiency, we can help.

Talk to our experts to explore how AI can reduce administration and improve productivity in your aged care organisation.