Explore the 2023 insights of 1,764 executives

The 2023 CGI Voice of Our Clients shares findings from our in-depth interviews with 1,764 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how macro and industry trends affect business and IT priorities and investment plans.

Note: Macro trends rankings are based on answers indicating a high degree of impact (8+/10) on the organization; industry trends are ranked by impact, while priorities are ranked by importance.

Top macro trends

  1. Technology and digital acceleration
  2. Changing social demographics
  3. Fight against climate change

Learn more

Top industry trends

  1. Cyber security
  2. Becoming digital to meet customer/citizen expectations
  3. Sustainability (New)

Top business priorities 

  1. Improve customer/citizen experience
  2. Modernise IT
  3. Cyber security

Top IT priorities 

  1. Improve customer/citizen experience
  2. Modernise IT
  3. Digitize business processes

The gap between having a digital strategy and producing results reflects "early days" of holistic transformation:

have a digitisation strategy in place
include their external ecosystem
are producing expected results


Agility and resilience

  • 66% cite high impacts of digitisation on their business model
  • 20% cite high business model agility to address digitisation
  • 18% cite high maturity of organizational strategy to use data and digitisation for business model resilience

Strategic alignment

  • 44% rate business and IT operations as highly aligned to support strategy
  • 39% rate business and IT operations as highly integrated to execute strategy
professionals discussing business
consultants and client talking at table

Technology and data initiatives

  • AI tops innovation investment areas over next 3 years; today, 57% are investigating AI or doing proofs of concept
  • Cyber security is now the highest impact industry trend; the top-ranked cyber security area is employee training
  • Data management & governance and data quality are top improvement initiatives for data strategy over next 3 years

Key challenges

  • 80% have IT recruiting challenges
  • 55% cite culture change as the top barrier to achieving business priorities
  • 40% say legacy systems pose a high challenge to implementing digital strategy