Top trends and priorities focus on digital acceleration, product and service innovation, and security and compliance

We met with 92 corporate and transaction banking executives to better understand their top trends, priorities and challenges. Digital acceleration is the most impactful macro trend they face this year; and, to keep pace, they are investing in product and service innovation (top business priority). At the same, executives are under pressure to address new regulations (top industry trend) and increased security threats (top IT priority). Discover executives’ top trends, priorities and more. 

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Key findings

Innovation tops priorities
Product and service innovation remains the top business priority for the 3rd straight year.

Legacy modernisation needed
43% view legacy IT as highly challenging in executing their digital strategies.

IT spending rises
42% of executives plan to increase IT spending, far exceeding other banking sectors.

Sustainability creates future value
47% view sustainability as highly core to value creation, leading to more sustainable lending.

Ecosystems included in cyber strategy
52% are extending cybersecurity strategies across their ecosystem.

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What digital leaders do to accelerate results

This year, 38% of executives in Corporate and Transaction Banking say their organisations are producing results from their digital strategies, rising 11 percentage points (pp), compared to 2022. The sector exceeds the all-industries average and Capital Markets in producing results, but trails Retail Banking.

When comparing insights from the 38% in Corporate and Transaction Banking that are producing results from their digital strategies (digital leaders) to those building or launching digital strategies (digital aspirants), common attributes emerge. Digital leaders cite a higher impact of digitisation on their business models and are producing more cybersecurity strategy results, as well as using more managed services.

Corporate and transaction banking digital attribute 1

High impact of digitisation on business model

Digital leaders

95%

Digital aspirants

63%
Corporate and transaction banking digital attribute 2

Producing cyber security strategy results

Digital leaders

68%

Digital aspirants

36%
Corporate and transaction banking digital attribute 3

Use of managed services for IT applications

Digital leaders

64%

Digital aspirants

30%

5 recommendations for navigating new market realities with resilience

1

Innovate offerings
by prioritising real-time payments and seamless access to real-time data.
2

Rationalise your cloud journey
by moving non-core systems first and executing a multi-cloud solution strategy.
3

Tighten security
by upgrading your security infrastructure to address increasingly sophisticated cyber crime.
4

Improve supply chains
by using your experience to help customers build sustainable supply chains.
5

Improve data management
by securing executive sponsorship, define your baseline, and set achievable objectives.

 

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At CGI, we help corporate and transaction banks better innovate, protect and compete through digital technology.

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