Driving innovative products and services through digitisation
Corporate and transaction banking executives cite technology and digital acceleration as their most impactful macro trend this year as they strive to deliver more innovative offerings. To drive innovation in response to fast‑shifting customer expectations, executives are focusing on modernising their infrastructures and applications through real-time platforms, digitisation, automation, and new delivery models, such as the cloud. The goal is to create a modern IT landscape that is innovative, agile, and automated to drive a better customer experience, cost savings, and increased competitiveness.
As they focus on modernisation, executives continue to prioritise securing their businesses, managing mounting and changing regulation and security standards, and optimising their operations to reduce costs. Access to technology and IT talent, however, remain top constraints to achieving their priorities.
View key findings from our conversations with corporate and transaction banking executives in 2022 below, or download our report.
For more insights on macro trends, including social demographics, climate change, deglobalisation, technology acceleration, and supply chain reconfiguration, read our summary.
Top trends and priorities
- Top macro trends
Technology and digital acceleration, notably rising customer and citizen digital expectations
Changing social demographics, including aging populations and talent shortages
- Top industry trends
Real-time, low-cost, resilient platforms
Mounting and changing regulation and security standards
Technology advances and the adoption of technology
- Top business priorities
Innovate products and services aligned to clients, business, and regulatory changes
Drive a client-centered operating model
Optimise operations to reduce costs
- Top IT priorities
Digitise and automate business processes to deliver better customer experience
Protect through cybersecurity
Simplify technology landscape and adopt new delivery models
What digital leaders do to accelerate results
Among the 27% of corporate and transaction banking executives who report achieving expected results from their digital strategies, some common attributes emerge. Our table compares responses to questions from these digital leaders to those from executives whose organisations are still building or launching digital strategies (digital entrants). Learn more about the attributes of digital leaders.
Common attributes of digital leaders
|Consider themselves to be highly agile||42%||22%|
|IT and business operations are highly aligned||79%||57%|
|Have deeply integrated IT and business operations||74%||26%|
|Are focusing more on cybersecurity||75%||39%|