29 May 2024 For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionising the industry with advancements in machine learning, predictive analytics, and natural language processing...
28 May 2024 Financial institutions have consistently neglected and understaffed client onboarding and client life cycle management (CLM) activities, leading to suboptimal client experiences. While the outlook for mergers and acquisitions anticipates a soft rebound in the latter half of 2024, the banking...
15 May 2024 Artificial intelligence, if agencies implement it strategically, could have a profound influence on how government agencies operate and interact with their user communities. Indeed, AI is already having an impact where agencies have begun to leverage its capabilities. AI is...
12 May 2024 As financial crime continues to increase, banks are working to improve their risk-based anti-money laundering (AML) strategies. Because of the extensive data required for AML regulatory compliance and the growing intricacy of criminal methods, banks are under pressure to continually...
1 May 2024 As I watch the news and talk to senior clients and my peers in leading organisations the issue of cyber security is a constant theme. In today’s increasingly uncertain and interconnected digital world, the impact of cyber threats is far-reaching...
9 April 2024 In an era where digital disruption is the new normal, the telecommunications industry stands at a critical crossroad. As the global industry lead for communications and media at CGI, I am fascinated about the pivotal transformation traditional telecom companies (telcos)...
1 April 2024 Why you need a clear vision and a strong team Whether you are leading or supporting a transformation programme, you probably have a goal to deliver it as quickly and efficiently as possible, to maximise the benefits for your customers...
7 February 2024 I remember the excitement when I installed security cameras around my house. Doorbells with eyes, night vision sentinels on the roof – they promised constant vigilance, a digital guardian angel watching over my bricks and mortar. And for a while...
8 January 2024 In an era where organisations are increasingly reliant on digital infrastructure, the critical role of IT in achieving mission objectives cannot be overstated. As this digital landscape expands, supply chains grow longer and more complex, incorporating both companies and the...