ISG Provider Lens®

CGI named a leader in ISG Provider Lens® Global Capability Center (GCC) Services 2026 report

CGI is positioned as a leader in the design and setup quadrant and a rising star in the optimization and enhancement quadrant in the ISG Provider Lens® Global Capability Center (GCC) Services Global 2026 report.

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Unlock the full value of GCCs in managed services

GCCs are no longer cost centers; they’ve become strategic growth engines. Today’s leading enterprises leverage GCCs as agile, innovation-driven hubs that accelerate digital transformation, enable AI-powered operations, and drive global agility at scale. Backed by insights from CGI’s 2025 Voice of Our Clients research, it’s clear—GCCs are the key to unlocking competitive advantage in an AI-first world.
 

Consultants working on a laptop

With more than 20 years of proven GCC expertise and deep operational know-how, we deliver GCCs that don’t just support your business; they transform and accelerate it. We design every center to align directly with your strategic priorities and deliver measurable results from day one. The outcomes? A GCC that becomes a powerful growth engine for:

  • Delighting customers with faster, seamless experiences
  • Boosting revenue growth by enabling new markets and business models
  • Saving costs and increasing efficiency through automation and scale
  • Accessing global talent with flexible delivery hubs
  • Accelerating innovation with AI-first, agile operations
  • Increasing security and resilience with governance and compliance built-in

Wherever you are on your GCC journey, we’ve got you covered

As a GCC partner, we support every aspect of GCC setup and management—from model evaluation to transfer of ownership and everything in between.

  • Pre-build advisory – Tailored strategy to design the right GCC model
  • Build and setup – Fast, secure establishment aligned to your goals
  • Operations and optimisation – Run, scale, and continuously evolve
  • Enterprise transformation – Use your GCC as a launchpad for innovation
  • Transfer of ownership – Smooth handover of GCC operations

What makes us different
 

Beyond our comprehensive GCC services, we bring unique capabilities that help to ensure your GCC is built for long-term success.

  • Strategic playbooks – Ready-to-use frameworks and governance models
  • CGI DigiOps – A GCC-as-a-service platform for faster time to value
  • Integrated delivery – Covering HR, finance, ESG, legal, compliance and more
  • Deep infrastructure expertise – Cloud, data centers, networks, automation
  • Flexible operations – From shared services to dedicated teams

The advantages we deliver

Whether you’re launching your first GCC or scaling an existing one, we help you move faster from execution to innovation, with the confidence that comes from a trusted global partner. Our open, modular, and client-first delivery approach ensures your GCC drives transformation, not just transactions.

Consultants meeting around table and laptop

Why enterprises choose us:

  • Proven expertise in every GCC model – From setup to full-scale operations, we’ve mastered every GCC model to match your business needs.
  • Flexible engagement options – We offer control, investment, and exit strategies designed to fit your objectives—without locking you in.
  • Global reach, local accountability – Our worldwide network of consultants and dedicated core practice in India give you scale and proximity.
  • Low-risk, phased implementation – We build in governance and compliance, ensuring smooth setup, seamless knowledge transfer, and minimal disruption.
  • Strategic alliances that expand your advantage – Our partnerships with leading technology and business providers align with your vision and accelerate outcomes.

The bottom line: With CGI, your GCC becomes more than a support function—it becomes a strategic enabler that takes your business where you want it to go.

Our GCC experience by the numbers

60+
GCC clients across the globe
 
30+
GCC models implemented
32+
global delivery centers
 
20+
years of GCC success

 

 

 

Reimagining GCCs: From execution engines to AI-powered innovation hubs

Global Capability Centers (GCCs) have long been part of enterprise globalisation strategies—but today, they’re undergoing a seismic transformation. No longer just cost-arbitrage extensions of headquarters, GCCs are evolving into AI-powered, innovation-first centers that shape enterprise strategy, drive digital transformation, nurture in house talent, foster agility, and deliver customer impact. This isn’t just a shift in operations. It’s a redefinition of purpose.

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