Charting the path forward with resilience and adaptabilityThree organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
2020 CGI Client Global Insights for Retail and Consumer ServicesIn 2020, we conducted in-person interviews with 159 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate a continued focus on improving the customer experience.
Actionable data to improve the customer experience and enhance competitiveness
By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.
Rising expectations for a seamless customer experience
Customer expectations for personal, real-time and seamless customer experience are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.
CGI developed software and solution methodologies
Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise.