Case Study
4,300+
professionals dedicated to the retail and consumer services industry
5
of the world’s top luxury goods brands partner with us
800+
retail clients around the world
Voice of Our Clients: What retail, consumer and services leaders are acting on now
Insights from 209 client conversations reveal top priorities shaping the industry
Accelerating growth through expansion and modernization
#1Business growth has emerged as the top business priorityRetail, consumer and services organisations are operating with a pragmatic mindset focused on measurable business outcomes.
Embedding AI in core operations
78%of organisations say AI is a strategic focusAdoption of AI remains uneven as retail, consumer and services organisations balance investment priorities, operational readiness and implementation complexity.
Modernising core retail platforms
68%cite modernisation, cloud and legacy reduction as IT prioritiesOrganisations prioritise core application modernisation programs to improve scalability, operational efficiency and long-term resilience.
Actionable data to improve the customer experience and enhance competitiveness
By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.
Rising expectations for a seamless customer experience
Customer expectations for personal, real-time and seamless customer experience are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.
CGI developed software and solution methodologies
Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise.
