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DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.

Annette Trenz
Annette Trenz

Listening to the Voice of Our Clients: Accelerating investments and strategies to drive the future of manufacturing

March 22, 2021 A few months ago, I shared with you a fundamental dilemma manufacturers are facing as a result of the COVID-19 pandemic: “Should I continue to focus on short-term measures to drive efficiency and reduce costs, or on building resilience into...

CGI is working with a large Canadian public transportation agency to help plan how it responds, rebounds and reinvents through this crisis.

This video describes briefly how CGI can help you accurately model the movement of people using crowd simulation to support physical distancing requirements and minimize future business disruption.

In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...

To support the reopening of economies and society, governments in many countries gradually are lifting restrictions imposed during the first phase of the pandemic crisis. As business owners prepare to restart or launch operations, they must navigate a new “business...

To support the reopening of economies and society, governments in many countries gradually are lifting restrictions imposed during the first phase of the pandemic crisis. As business owners prepare to restart or launch operations, they must navigate a new “business...