Brussels, August 26, 2020

CGI (TSX: GIB.A) (NYSE: GIB) released a new white paper, "Charting the path forward with resilience and adaptability," that identifies the key organizational capabilities public and private sector executives need to help navigate significant economic, market and business changes caused by the COVID-19 pandemic. Authored by President & CEO George D. Schindler, the paper is part of an in-depth framework to help clients respond to unprecedented challenges, rebound effectively, and reinvent ways of working.

A central part of the white paper are findings from the CGI Client Global Insights, an annual consultative conversation where CGI leaders meet with business and IT executives to gather their perspectives on the trends affecting their enterprises. Based on the findings and an analysis of those leading enterprises that are producing results from their enterprise-wide digital strategies, the paper identifies three critical organizational capabilities needed to navigate unprecedented challenges:

  • Mastering business agility – Organizations will continue to embrace new ways of working to mitigate the impacts of the pandemic. Among commercial executives, business agility is the third most important business priority this year, yet only 18% report their business is highly agile. CGI research indicates that those organizations with high business agility outperform their peers by a factor of 2-3 times in terms of revenue and profitable growth.


  • Rethinking the technology supply chain – The pandemic highlighted the importance of the technology supply chain to pivot to new realities with agility and elasticity, and to build more resilience into how organizations deliver their products and services. When asked to rank top innovation investments, executives cite modernization, automation and robotics, and cloud technologies, which are the key elements of modern and resilient technology supply chains.


  • Enabling the future of work – Digital engagement with customers and citizens has taken on new importance. Executives cite "digital employee tools" as their second most important digitization initiative. In addition, 88% of executives are not yet seeing results from enterprise digital strategies.


"The crisis has compelled us to ask many fundamental questions about the way we live, interact, and work. Clearly many changes will occur, but one thing is certain: technology will continue to be at the heart of future value chains that serve consumers and citizens," said Schindler. "While many are making bold predictions on the 'what' and 'when' of the new normal, we believe that it is more important than ever to be centered on 'how' to create value."

Helping clients through economic and market changes for more than 40 years, CGI has demonstrated the ingenuity and capability to help clients examine and reinvent their business value chains to navigate unprecedented change. In addition to the key capabilities clients need to move forward, the white paper includes case study examples from leading performers. To request a copy, visit 

About CGI's Respond. Rebound. Reinvent.
We believe organizations will navigate the phases of the COVID-19 pandemic crisis at varying paces. We refer to these phases as Respond, Rebound and Reinvent: Respond to address the immediate needs of operating during the crisis, Rebound to meet the tactical challenges associated with emerging from the crisis and addressing new business requirements, and Reinvent to reengineer operating models to enable new ways of interacting with customers and citizens post-crisis. During these phases, CGI helps clients leverage technology to accelerate the successful delivery of their business strategies and emerge stronger than before. To read examples of how we support clients, visit or follow the conversation on LinkedIn and Twitter with #CGI3R.

About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 77,500 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2019 reported revenue of C$12.1 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at



For more information:

Investors, Lorne Gorber, Executive Vice-President, Investor and Public Relations,, +1 514-841-3355


Media, Sébastien Barangé, Vice-President, Public Relations and Corporate Social Responsibility,, +1 514-841-3354


Local media (NL-FR), Annelies Peeters, Marketing & Communications Belgium, +32 2-708-61-18