In intensely competitive industries such as retail, banking, utilities and telecommunications, delivering engaging experiences has become an important differentiator.
Creating a great customer experience is a complex task. Customer experience management is a strategy that focuses the operations and processes of an organisation around the needs of the customer. It is also a disciplined methodology and process that can be sector specific, to manage a customer’s multi-channel engagements, interactions and transactions with your organisation.
CGI offers customer experience management solutions that comprehensively manage your customers' cross-channel exposure and interaction with your company's brand, products and services. We assist our clients to gain superior insight into customers, deliver a superior service experience at optimized cost across all channels, proactively reduce churn, and increase customer loyalty.