Case Studies

Helping businesses determine their readiness to resume operations safely

To support the reopening of economies and society, governments in many countries gradually are lifting restrictions imposed during the first phase of the pandemic crisis. As business owners prepare to restart or launch operations, they must navigate a new “business...

CGI3R

Helping a major Canadian bank automate financial relief programs to optimize costs and customer care

In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...

CGI3R

Using automation to help improve patient and physician care and “flatten the curve”

Since the COVID-19 outbreak, hospitals, clinics and first responders have been dealing with rapidly increasing patient volumes—a situation exacerbated by a critical shortage of medical devices, drugs, protective personal equipment (PPE) and personnel. As the pandemic continues to spread, it...

CGI3R

With CGI’s help, Carrefour completed 1.5 million online orders for pickup in March through their “Drive” service

For nearly two months, French consumers have been confined, and retailers have become their sole means of obtaining supplies during this time. Faced with an unprecedented challenge, Carrefour—a leading global retailer—had to respond quickly by securing their supply chains, ensuring...

CGI3R

Vidéotron - Adopting agile to speed new marketing offers

Growing competition, new technologies and rising customer demands are causing communications service providers (CSPs) to rethink how they do business. Becoming an agile organization is imperative to drive innovation, creativity and speed in this new world.  Vidéotron, a leading Canadian integrated communications company, operates...