Accelerating digital to improve citizen services and the citizen experience
This year, 60% of executives within central and federal government say the impact of digitization on their business models is high, a 22% increase over last year. In line with this, 80% of executives now have an enterprise-wide digitization strategy in place, a 21% increase over last year. However, fewer are producing results from their digital strategies (14% in 2021 vs. 20% in 2020).
Key findings from our conversations with central and federal government executives in 2021 follow, or download the PDF.
Top trends and priorities for central and federal government
- Top trend
- Becoming digital for citizens
- Top business priority
- Improve citizen services and the citizen experience
- Top IT priority
- Drive modernization to improve efficiency
Among the central and federal government executives who report achieving results from their digital strategies, some common attributes emerge. The table below compares responses to questions from these digital leaders to those from executives whose organizations are still building or launching digital strategies.
Learn more about the attributes of digital leaders.
Common attributes of digital leaders
Executives producing results from digital strategies
Executives building or launching digital strategies
|Are better at introducing applicable innovation||67%||26%|
|Are better at aligning IT and business priorities||50%||36%|
|Feel strongly that environmental sustainability is core to creating value for customer||42%||37%|
|Modernize more of their applications||73%||66%|
|More often run a secure IT environment||78%||43%|