Insights for Retail Banking
Download the CGI Voice of Our Clients research report.
Based on this year’s findings, retail banks are maturing on their digital transformation journeys, with a healthy 35% of executives saying they are producing results from their digital strategy, up from 27% last year. Yet, even with these gains, digital leaders face the challenges of cultural change, as well as the limitations of their legacy infrastructure as they reinvent for the future.
Key findings from our conversations with retail bank executives in 2021 follow, or download the PDF.
Among the 35% of retail bank executives who report achieving results from their digital strategies, some common attributes emerge. The table below compares responses to questions from these digital leaders to those from executives whose organizations are still building or launching digital strategies. Learn more about the attributes of digital leaders.
Common attributes of digital leaders
Executives building or
|Collaborate more efficiently||67%||26%|
|Are better at introducing applicable innovation||44%||32%|
|Are better at aligning IT and business priorities||65%||56%|
|Are more likely to have a very* agile IT supply chain||31%||21%|
|Use managed services and partners more||92%||77%|
|More often run a secure IT environment||75%||63%|
|Feel strongly that environmental sustainability is core
to creating value for customers
* 8-10 on scale of 1-10, where 10 is high