Our strategic conversations with executives as part of the CGI Voice of Our Clients provide a unique view into how macro and industry trends affect business and IT priorities and investment plans to stay relevant for the future. 

View key findings from our conversations with 39 capital markets executives in 2022 below, or download the report.

For more insights on macro trends, including social demographics, climate change, deglobalization, technology acceleration and supply chain reconfiguration, read our summary.

Digital acceleration impacts rise
Compared to the rest of banking, the impact of digital acceleration is rising the most for this sector (+14pp versus 2022)

IT hiring challenge lessens
Executives say difficulties in finding IT talent decreased significantly for Capital Markets (-29pp)

Sustainability creates future value
With 67% viewing sustainability as highly core to creating future value, sustainable investing is rising.

Ecosystems included in cyber strategy
47% are extending cybersecurity strategies across their ecosystem.

Analytics empowers advisors
Using data and insights to empower advisors is rising in impact as a trend (#3 trend).

Professionals on discussion

34% of executives in Capital Markets are producing results from their digital strategies in 2023, up from 31% in 2022. When comparing insights from the 34% producing results  (digital leaders) to those building or launching digital strategies (digital aspirants), common attributes emerge. While there is a significant gap between leaders and aspirants in terms of cybersecurity results (with leaders far ahead), gaps narrow for business and IT alignment and business agility.

Capital Markets Attribute

Are highly agile in addressing digitization

Digital leaders


Digital aspirants


Capital Markets Attribute

Closely align business and IT operations to support strategy

Digital leaders


Digital aspirants


Capital Markets Attribute

Produce results from cybersecurity strategies

Digital leaders


Digital aspirants



Rationalize your cloud journey
by moving non-core systems first and executing a multi-cloud solution strategy.


Modernize legacy
and amplify your modernization investment via business process improvement.


Use automation
to accelerate the delivery of insights and advice.


Extend your data strategy
across the entire value chain to improve customer outcomes.


Tighten security
by upgrading your security infrastructure to address increasingly sophisticated cyber crime.


VOC 5 Recommendantions

At CGI, we help capital market firms protect client data and use advanced analytics, automation and other digital technologies to respond to evolving business demands.

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