CGI, one of the largest independent IT and business consulting services firms in the world, announces the launch of CGI SpeedOps, a business operations transformation solution that combines advanced technologies, including AI, with business expertise to deliver agile operations and...
CGI, one of the world’s largest business and IT consulting firms, announces that the CGI Hotscan360 business solution has been recognized as a market leader by leading research and advisory firm Celent in its latest Financial Crime Compliance Technology: Watchlist...
Examining the future of retail bank branches post pandemic
July 27, 2020 This CGI blog post discusses the future of the traditional retail bank branch once the COVID 19 pandemic ends.
Examining the future of retail bank branches post pandemic
July 27, 2020 This CGI blog post discusses the future of the traditional retail bank branch once the COVID 19 pandemic ends.
Helping a major Canadian bank automate financial relief programs to optimize costs and customer care
In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.