CGI Federal Inc. (CGI), the wholly owned U.S. operating subsidiary of CGI Inc. (TSX: GIB.A) (NYSE: GIB), announces its selection as a technology partner for the Federal Bureau of Investigation (FBI) to help the Bureau lower costs and increase project...
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Conversational AI: the Change Disruptor for your Customer Experience
June 12, 2024 Introduction As a senior process improvement consultant and seasoned lean six sigma black belt, I do not claim to be an expert in CX (Customer Experience) nor in AI (Artificial Intelligence). In my current role as an international customer service...
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This is how you successfully apply Artificial Intelligence (AI) in operational business processes!
April 4, 2022 It has probably not escaped your notice that a Digital Transformation (DT) is taking place. A true fourth industrial revolution, or in other words a major and fundamental change in our business processes and how we use technology worldwide. Emerging...
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Driving new revenue streams through artificial intelligence and advanced analytics
October 15, 2019 This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.