As a ServiceNow Elite partner, what value do we deliver to our clients?

As an elite partner of ServiceNow, CGI has completed more than 4,000 ServiceNow solution implementations globally. With 300 professionals who specialise in ServiceNow, we help you streamline your digital operations with the right workflows. Based on this experience, we developed the CGI ServiceNow Framework, which accelerates our ServiceNow implementations for clients.

We deliver ServiceNow solutions and provide 24/7 support through our global ServiceNow centres of excellence. With 100 professionals, these centres are located across Canada, the United Kingdom, France, Portugal, Finland, the United States and India.

Our ServiceNow-certified professionals have, on average, five years of ServiceNow experience, and their skills extend across key ServiceNow offerings, including IT service management, IT business management, IT operations management, automated test frameworks, human resources and integrations and automations

300+
professionals with ServiceNow expertise
350+
skilled experts 
7
Global Centres of Excellence (CoE) 
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The CGI USE support service is facilitating Fingrid Datahub’s service management

Fingrid Datahub, a centralised information exchange system for the electricity retail market in Finland, uses CGI USE ServiceNow, a cloud-based service management system, to handle customer service, support, and communication. 

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Key offerings

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Consulting
We align core IT service management processes with proven best practices, determine your baseline ITSM capabilities, and identify and measure improvements.
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Implementation
These services include incident configuration, change and release management, configuration management database, service catalogs, service level agreements, and knowledge management.
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Optimisation 
We run detailed reports to understand your technical health, assess the impact of solutions, and determine next steps.
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Education
We run detailed reports to understand your technical health, assess the impact of solutions, and determine next steps.

 

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ServiceNow Advisory 

ServiceNow is a powerful strategic tool that can help organisations achieve substantial benefits across their IT portfolios. From process improvement and productivity with 24x7 support, to integration that enables secure operations, reduced costs and maximised return on investment, ServiceNow is a key that can unlock limitless possibilities for your organisation and workforce.

We therefore believe it is not a matter of if you should invest, but how should you invest in ServiceNow; and that’s where CGI Advisory Services comes in.

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Unified Platform for Responsive and Intelligent IT (UPRiIT)

Built on ServiceNow, Unified Platform for Responsive and Intelligent IT (UPRiIT), helps to achieve high-quality, artificial intelligence (AI)-enabled IT performance and availability for a multitude of complex systems on-premises and cloud.

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