CGI, one of the largest independent IT and business consulting services firms in the world, today released the findings of its annual global proprietary research based on discussions with more than 1,800 business and technology executives, of whom 80% are...
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
Our report demonstrates clients’ evolving business and IT priorities in the midst of the pandemic, and the rapid action they have taken to overcome challenges and continue to create value for their customers and citizens.