In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.
September 30, 2020 This CGI blog post discusses the future of the traditional retail bank branch once the COVID 19 pandemic ends.
June 1, 2020 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we ...
In 2020, we conducted in-person interviews with 111 client executives within retail banking, who indicate a continued focus on increasing customer adoption of digital as a primary channel.