Top trends and priorities depend on digitization, automation and AI

We met with 109 retail banking executives to understand their top priorities and how they are adapting to key trends shaping their organizations. This year, executives are embracing digital transformation, automation and AI to achieve the following business and IT priorities:

  • Sustainable growth
  • Increased operational efficiencies
  • Enhanced customer experience
  • Stronger security and compliance

Digitization is having a high impact on business models

90%
cite high impact of digitization on business models
46%
say legacy systems remain a major challenge to digitization
31%
are implementing traditional AI and 28% are implementing generative AI

Shifting landscapes demand smarter strategies and tools

  • 71%
    are highly impacted by changing political, fiscal and regulatory environments
  • 63%
    are looking to ensure compliance amid regulatory complexity
  • 59%
    cite modernizing IT infrastructure and applications as top IT priorities
  • 30%
    cite legacy systems as a top constraint to achieving business priorities
Customer purchase on mobile device

Digital leaders* excel with data strategies and agility

Organizations generating expected results from their digitization strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others.* For example, in retail banking, digital leaders:

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Produce results from their data privacy and protection strategy extending to the ecosystem

+51pp

vs. others*

Retail banking digital attribute 2

Have a holistic data strategy extending to the ecosystem

 

+37pp

vs. others*

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Business models are highly agile to adapt to digitization

 

+22pp

vs. others*

* "Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.

pp = percentage points

At CGI, we work with retail banks to digitally transform their business models and operations, driving efficiencies, an enhanced customer experience, security and compliance, and long-term profitable growth. Learn more about:

 

Business & Strategic IT Consulting    Digital transformation    Artificial intelligence   Cybersecurity  Managed IT services

 

 

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