Growing competition, new technologies and rising customer demands are causing communications service providers (CSPs) to rethink how they do business. Becoming an agile organization is imperative to drive innovation, creativity and speed in this new world.
Vidéotron, a leading Canadian integrated communications company, operates in a rapidly growing, highly competitive and complex environment where meeting customer demands is top of mind. To respond to evolving market dynamics, Vidéotron’s mobile user acquisition team was looking to adopt an agile way of working to help improve productivity, collaboration, speed-to-market and, ultimately, customer satisfaction.
In working with CGI, Vidéotron’s mobile user acquisition team moved to adopt agile methods to address competitive pressures and accelerate response times.