In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...
Embracing new ways of working in financial services
April 17, 2020 Although the approaches to dealing with the COVID-19 pandemic vary by country, as governments and businesses come to grips with it, one thing is imperative: we will get through this. The question is how, when disruptions in day-to-day life and...
Driving new revenue streams through artificial intelligence and advanced analytics
October 15, 2019 This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.
In 2019, we conducted in-person interviews with 69 client executives in the capital markets sector who cite the growing importance of data insight, cybersecurity and regulatory compliance, along with the need for innovation, as the predominant drivers this year.
A world of opportunity awaits for financial institutions to drive competitive advantage from payments growth and enable the introduction of innovative services for customers by modernizing their payments processing infrastructures.