Banking and capital markets

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Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.

In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.

CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.

CGI meets face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations. In 2017, we conducted 200 in-person interviews with banking clients—including corporate and transaction banking, retail banking and capital market organizations—to hear more...

Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.

We conducted 200 in-person interviews with banking clients—including capital market, retail banking, and corporate and transaction banking organizations—to hear more about their top trends and priorities.

As the world moves rapidly towards instant payments, CGI partnered with the Financial Services Club, a leading European network for senior financial services executives, to research key trends and issues in the adoption of instant payments.

It’s clear that consumers want payments to be immediate. And, they want immediate payments now—and for free and with high levels of security. This also is what regulators want, and so there is a continuing regulatory drive towards payments that...