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2019 CGI Client Global Insights for Retail Banking

2019 CGI Client Global Insights for Retail Banking

In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.

  • Retail banking and consumer finance
2019 CGI Client Global Insights for Corporate and Transaction Banking

2019 CGI Client Global Insights for Corporate and Transaction Banking

In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.

  • Corporate and transaction banking
Banking and capital markets
Banking and capital markets

2019 CGI Client Global Insights for Capital Markets

In 2019, we conducted in-person interviews with 69 client executives in the capital markets sector who cite the growing importance of data insight, cybersecurity and regulatory compliance, along with the need for innovation, as the predominant drivers this year.

  • Banking and capital markets
Creating value from the open API economy: A blueprint for banks
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Creating Value from the Open API Economy: A Blueprint for Banks

Change is inevitable as banks explore opportunities for leveraging open APIs to extend and transform their business models. This exploration is fueled by increasing pressures from customers, competitors and regulators —pressures that are driving innovation and opportunities within financial services....

Financial Consumer Survey

CGI 2017 Financial Consumer Survey

CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.

  • Retail banking and consumer finance
Retail Banking Client Global Insights
Retail Banking Client Global Insights

Retail Banking Client Global Insights

Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.

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