Banking and capital markets

In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.

In 2019, we conducted in-person interviews with 69 client executives in the capital markets sector who cite the growing importance of data insight, cybersecurity and regulatory compliance, along with the need for innovation, as the predominant drivers this year.

Change is inevitable as banks explore opportunities for leveraging open APIs to extend and transform their business models. This exploration is fueled by increasing pressures from customers, competitors and regulators —pressures that are driving innovation and opportunities within financial services...

CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.

Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.

We conducted 200 in-person interviews with banking clients—including capital market, retail banking, and corporate and transaction banking organizations—to hear more about their top trends and priorities.

As the world moves rapidly towards instant payments, CGI partnered with the Financial Services Club, a leading European network for senior financial services executives, to research key trends and issues in the adoption of instant payments.

It’s clear that consumers want payments to be immediate. And, they want immediate payments now—and for free and with high levels of security. This also is what regulators want, and so there is a continuing regulatory drive towards payments that...