In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.
In 2019, we conducted in-person interviews with 69 client executives in the capital markets sector who cite the growing importance of data insight, cybersecurity and regulatory compliance, along with the need for innovation, as the predominant drivers this year.
Change is inevitable as banks explore opportunities for leveraging open APIs to extend and transform their business models. This exploration is fueled by increasing pressures from customers, competitors and regulators —pressures that are driving innovation and opportunities within financial services....
CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.
Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.
