Top trends and priorities focus on digitization as a key lever for innovation

We met with 118 Insurance executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organizations. This year, executives are prioritizing:

  • Accelerating digital modernization to improve customer experiences and business models and address rising costs
  • Solving talent shortages with AI solutions and managed services
  • Applying improved data sources, predictive analytics and AI to mitigate impacts of weather disruptions
  • Redesigning technology operating models to meet growing regulatory pressures, increasing operational resilience and improving data security

Agile digital models are redefining pricing, underwriting discipline and risk selection

#1 macro trend
Technology and digital acceleration
78%
cite operating models are highly impacted by digitization
27%
report legacy systems modernization and integration are key concerns

Insurers are shifting attention to political, climate and economic challenges

  • 70%
    cite challenges with changing political, fiscal and regulatory environments
  • 57%
    say climate risk assessment and management impacted most by climate change
  • 50%
    report challenges from evolving social demographics
  • 25%
    are making adjustments based on shifts in the world economic order
Statistics and charts on a digital tablet

Digital leaders align operations, AI and cybersecurity strategies

46% of organizations generating expected results from their digitization strategies—digital leaders*—share common traits that help them deliver superior performance. In Insurance, digital leaders:

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Have highly aligned and integrated
business and IT operations
to execute strategy

+11pp

vs. others*

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Have a holistic AI strategy
extending to the ecosystem

 

+24pp

vs. others*

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Produce results from their data privacy
and protection strategy
extending to the ecosystem

+42pp

vs. others*

pp = percentage points

* “Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.

At CGI, we enable Insurance leaders to scale AI, modernize business models and drive digital, human-centric transformation across operations, compliance and sustainability. Learn more about:

 

Insurance  Artificial intelligence for insurance   Cybersecurity  Supply chain ecosystems  Managed IT services

 

 

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