Digitalization, new business models and the changing role of technology from an enabler of change to a driver of change are three key cross-industry trends, CGI Vice-President Kevin Poe discusses this topic in this interview with leading finance news provider Finextra. The trends were identified based on in-depth interviews CGI conducted with a 1,000 client business and technology executives across the globe, as part of the 2016 CGI Global 1000 outlook. Kevin shares what retail banks are doing in response to these trends, including investing in digital technologies, legacy modernization, partnerships and security.