CGI is addressing these challenges through the use of artificial intelligence (AI) in debt collection and machine learning (ML), and this is creating new opportunities to improve the customer experience in collections.
In this paper, CGI outlines a new way of looking at payments modernisation, refocusing on the payment service user—typically the retail or commercial customer of a financial institution.
Data is to the 21st century what gasoline was to the 19th: an initially undervalued commodity that became incredibly valuable. In our information age, it’s the data - its ownership, control, and use - that determines success or failure in...
In this white paper, our banking experts focus on digital currencies issued by central banks referred to as Central Bank Digital Currencies (CBDC)
CGI is a proud sponsor of The Global Treasurer’s Transaction Banking Survey, which offers critical insight into the corporate-to-bank relationship.
CGI meets face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations. In 2017, we conducted 200 in-person interviews with banking clients—including corporate and transaction banking, retail banking and capital market organizations—to hear more...
Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.
We conducted 200 in-person interviews with banking clients—including capital market, retail banking, and corporate and transaction banking organizations—to hear more about their top trends and priorities.