CGI (NYSE: GIB) (TSX: GIB.A) announced that its India and Philippines delivery centers have been appraised at Level 5 in Version 2.0 of the CMMI Institute’s Capability Maturity Model Integration (CMMI ®) for Services. The appraisal was performed by KPMG.
CMMI is a Capability Maturity Improvement framework that provides organizations with the essential elements of effective processes that ultimately improve performance. CGI’s appraisal at Maturity Level 5 indicates that CGI is performing at an “optimizing” level, continually improving its processes by using a quantitative approach to understand the variation in the process and the causes of process outcomes.
“Achieving CMMI® level 5 for Services signifies another major milestone in our commitment to provide the highest quality of service and operational excellence as we work together with clients to help them modernize their IT supply chains,” said George Mattackal, President of CGI's Asia Pacific Global Delivery Centers of Excellence. “Our emphasis on continuous improvement translates to greater operational efficiency and added value for clients as they seek to digitize their operations to become more resilient and provide greater value to their customers.”
In addition to process maturity, CGI’s delivery centers in the Asia Pacific provide a robust mix of managed IT and IP-based services. They have co-created with clients innovative methods and tools, such as the Application Services Optimisation Programme (ASOP), an end-to-end framework for the delivery of application services, Sofia, a self-building chatbot platform, and SiteReliability 360, a proactive monitoring and problem resolution platform for hybrid cloud environments.
In Asia Pacific, CGI employs more than 15,000 consultants across major cities in India, Malaysia, and the Philippines to provide global delivery support accelerate client goals and sustain business outcomes. The appraisal demonstrates the high level of process maturity underlying CGI's service delivery and culture of continuous improvement based on the CGI Management Foundation.
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 76,000 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2020 reported revenue is C$12.16 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com
About CMMI Institute
CMMI Institute is the global leader in the advancement of best practices in people, process and technology. CMMI Institute’s promise is to inspire cultures of continuous improvement that elevate performance and create sustainable competitive advantage. CMMI Institute offers market-driven solutions that provide insights for baselining and optimizing key organizational capabilities, cyber maturity, and data assets to evaluate business performance.
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