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Fennia Mutual Insurance Company, a Finnish non-life insurance company with roots going back to 1882, continuously seeks to transform its business to offer the most customer-oriented services in the industry.

Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

In 2019, we conducted in-person interviews with 119 client executives in the insurance sector who cite digital servicing expectations, regulatory compliance, cost management, cybersecurity and emerging technologies as dominant drivers this year.