CGI (NYSE: GIB) (TSX: GIB.A), a leading provider of end-to-end digital transformation services and solutions, held a roundtable on digital transformation with executives and thought leaders in Australia to discuss the specific challenges organisations in Australia are facing as they work toward becoming digital leaders in their industries. Participants represented a range of sectors, including utilities, financial services, transportation and technology. “A large number of digital transformation initiatives fail to deliver the value that people expect,” said Craig Wallace, Vice-President and Global Lead for Digital Transformation at CGI, who led the roundtable. “One of the reasons this happens is because they tackle only one part of the big picture, that being technology. To successfully transform, it’s important to address three areas—organisation, business model and technology. Traditionally, organisations bolted on digital technology, without focusing on enterprise-wide transformation. Successful digital shifts are happening for those who go beyond technology “accessorisation,” putting the customer first and taking a more strategic approach to the changing information landscape.”
“CGI reaffirmed its position at the roundtable as a partner of choice by connecting people from various businesses and showcasing today’s technology in real-world scenarios, said Adam Palmer, Chief Information Officer at Keolis Downer and a roundtable participant. “Craig Wallace also presented an important new concept—‘InsideOUT, OutsideIN.’ This concept highlights the necessity for business and IT to work together from inception to delivery. Technology is no longer just an enabler; in today’s world, it’s the only service a customer may experience.”
Robert Dewar, Senior Vice-President of CGI in Australia, who also participated in the roundtable, added: “The recent CGI Global 1000 outlook shows that 72% of executives identify overcoming internal resistance to embedding a digital-first culture as the biggest barrier in succeeding at digital transformation. Pressure to respond quickly to citizen, customer and market demands is mounting, and it’s imperative that, along with the right technology, organisations look at structurally-new business models that encourage speed and have the agility to respond to customer demands, apply frugal thinking and embed the right culture across their operations.”
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com.
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