Information Services Group (ISG) has named CGI as a Leader in the Autonomous Telecom IT and Business Operations quadrant of its ISG Provider Lens® Telecom, Media and Entertainment AI-Native Transformation Services 2026 global report.
The recognition highlights our expertise in helping communications service providers (CSPs) modernize complex IT and network environments, advance AI-enabled automation and improve operational resilience through our managed services capabilities and industry-focused solutions.
CGI also received recognition across four additional service categories in the 2026 assessment:
- Rising Star: Satellite and Non-terrestrial Network (NTN) Services
- Product Challenger: Strategic Advisory and Enablement Services
- Product Challenger: AI-Led Telco Engineering and Software Services
- Product Challenger: AI-Driven Customer and Revenue Operations
Together, these recognitions reflect the breadth of our capabilities across telecom transformation, from strategic advisory and network engineering to autonomous operations and customer experience.
Advancing autonomous telecom operations with proven expertise
ISG recognized CGI's ability to combine deep telecom expertise, AI-enabled solutions and managed services to help communications service providers (CSPs) modernize operations and achieve measurable outcomes.
The report highlights three key strengths:
- Scaling AI-enabled autonomous operations: Our telco IPs and accelerators such as CGI DigiOps, ARIUM Agent Fabric and CGI SmartNetra combine predictive analytics, intelligent automation and digital twins to help CSPs improve service assurance, accelerate incident resolution and advance toward governed autonomous operations.
- Delivering measurable operational outcomes: Our experience in incident management, order fulfillment and service availability, supported by TM Forum-aligned APIs and open architectures, helps CSPs improve efficiency while maintaining interoperability across existing systems.
- Advancing responsible AI and governance: Our approach integrates AI governance, human oversight and sovereign deployment models to help CSPs automate critical processes securely. Our BillOps and order management capabilities also connect automation with billing, fulfillment and revenue outcomes.
Yash Jethani, Lead Analyst at ISG, highlighted:
"CGI combines DigiOps®, SmartNetra and ARIUM with deep managed operations experience and sovereign AI controls, giving CSPs a credible path from predictive operations to governed closed-loop execution.”
Beyond our Leader recognition, ISG's additional classifications reflect our capabilities in strategic advisory, AI-enabled engineering, customer and revenue operations and emerging satellite connectivity services.
Supporting the next phase of telecom transformation
The ISG report identifies a shift toward coordinated autonomy across network, IT, customer and revenue operations.
Rather than relying on separate automation tools, CSPs increasingly need integrated approaches that connect operational information, decision-making and execution across business functions.
For communications providers, this means prioritizing investments that improve service reliability, reduce operational effort and enable more responsive customer experiences.
We work with clients to address these priorities through our industry expertise, managed services, systems integration capabilities and responsible use of AI.
Explore our communications and media capabilities
Register below to access the CGI-focused version of the ISG Provider Lens® Telecom, Media and Entertainment AI-Native Transformation Services 2026 report and learn more about CGI’s communications and media service delivery capabilities.
