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Belgium
Retail & Consumer Services

CUSTOMER EXPERIENCE MANAGEMENT

Creating extraordinary customer experiences in the digital age

Success in retail hinges on providing the best possible customer experience across touchpoints. CGI helps clients leverage “phygital”—the combination of the physical and digital worlds—to offer seamless, innovative and personalized customer experiences.
CUSTOMER EXPERIENCE MANAGEMENT
Hanging garden - CGI Client Global Insights: Six ways retail and consumer organizations can…
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CGI Client Global Insights: Six ways retail and consumer organizations can accelerate their digital journey

doorjames
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DoorJames - Digital Reception

CGI Aromi reduces food waste in restaurants.
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CGI reduces food waste in restaurants

Related Services

  • Customer Relationship Management
  • eCommerce
  • Customer intelligence
  • Predictive analytics
  • Data discovery
  • Next generation data warehouse
  • Data enterprise business consulting
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800+ customer experience management experts

Related CGI-developed software and methodologies

  • CGI Retail Xp360
    • Customer module
    • Engagement module
    • Stores module
We deliver integration services for both the physical and digital worlds, creating “phygital” customer experiences using a wide range of technologies, including mobile, the Internet of Things, cloud, beacons, MPOS/clientelling and wearables.

Related media

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Digitizing food services for Pirkanmaan Voimia

CGI’s Aromi solution: An ERP system that meets all food service needs
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CGI’s Aromi solution: An ERP system that meets all food service needs

Enhancing the Healing Impact of Hospital Food
Brochure

Enhancing the Healing Impact of Hospital Food

Charting the path forward with resilience and adaptability
White paper

Charting the path forward with resilience and adaptability

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  • IT OUTSOURCING, MANAGED IT SERVICES
  • CLOUD AND HYBRID IT

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