In 2018, we spoke with 1,400+ leaders across 10 industries. The resulting CGI Client Global Insights demonstrate continued acceleration of digital transformation to meet customer and citizen expectations, but with a greater emphasis on cybersecurity.
Our RPA automations optimize the digital employee experience by handling tasks and sequences that do not require human intervention, freeing employees to focus on higher-value work .

As reflected in the CGI Client Global Insights, organizations have an accelerating need to become digital to meet customer expectations. As an essential enabler of digital transformation, automation technology is being used increasingly to:

  • Allow employees to focus on high-value work that optimizes the customer or citizen experience

  • Boost productivity, reduce costs, improve quality, increase security and enable real-time operations

  • When combined with advanced analytics, the Internet of things (IoT) and artificial intelligence (AI), enable entirely new business models

57% of clients interviewed are experimenting with AI applications

CGI helps clients identify and apply the right automation technologies to advance their digital agenda—from robotic process automation (RPA) to algorithmic automation to AI that ultimately will emulate full human cognition and empathy—no matter where organizations are on their automation journey.

 

Intelligent Automation Framework