CGI Client Global Insights

In 2018, we spoke with 1,400+ leaders across 10 industries. The resulting CGI Client Global Insights demonstrate continued acceleration of digital transformation to meet customer and citizen expectations, but with a greater emphasis on cybersecurity.
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Robotic Process Automation

Our RPA automations optimize the digital employee experience by handling tasks and sequences that do not require human intervention, freeing employees to focus on higher-value work .
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A key enabler of digital transformation

As reflected in the CGI Client Global Insights, organizations have an accelerating need to become digital to meet customer expectations. As an essential enabler of digital transformation, automation technology is being used increasingly to:

  • Allow employees to focus on high-value work that optimizes the customer or citizen experience

  • Boost productivity, reduce costs, improve quality, increase security and enable real-time operations

  • When combined with advanced analytics, the Internet of things (IoT) and artificial intelligence (AI), enable entirely new business models

57% of clients interviewed are experimenting with AI applications

CGI's Intelligent Automation Framework

CGI helps clients identify and apply the right automation technologies to advance their digital agenda—from robotic process automation (RPA) to algorithmic automation to AI that ultimately will emulate full human cognition and empathy—no matter where organizations are on their automation journey.

 

Intelligent Automation Framework

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2017 CGI Client Global Insights

We invite you to learn more about the 2017 CGI Client Global Insights report and how we help clients on their digital journey. Download the summary report and contact us ...

2018 CGI Client Global Insights Industry Reports

Learn more about the key industry trends and insights from executives we interviewed across the globe.

Robotic Process Automation

Robotic Process Automation (RPA) gives you the ability to get the most from your digital employee experience. It reduces costs, improves accuracy, maintains compliance, increases cyber security, and boosts employee ...