As reflected in the CGI Client Global Insights, organizations have an accelerating need to become digital to meet customer expectations. As an essential enabler of digital transformation, automation technology is being used increasingly to:
Allow employees to focus on high-value work that optimizes the customer or citizen experience
Boost productivity, reduce costs, improve quality, increase security and enable real-time operations
When combined with advanced analytics, the Internet of things (IoT) and artificial intelligence (AI), enable entirely new business models
CGI helps clients identify and apply the right automation technologies to advance their digital agenda—from robotic process automation (RPA) to algorithmic automation to AI that ultimately will emulate full human cognition and empathy—no matter where organizations are on their automation journey.