Collections leaders constantly face balancing the same priorities: improve recovery performance, reduce cost-to-collect and deliver fair, consistent customer treatment. To address these priorities, AI in collections is steadily gaining traction. AI-assisted collections capabilities can reduce manual effort, improve documentation quality...
For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritised and resolved one at a time, often under pressure and with limited context. While most organisations have mature ticketing systems in place, they still...
In the latest Energy Transition Talks episode, Peter Warren speaks with Joyce Solomon, Data Analytics Manager for AMI at Southern Company, and Doug Leal, Vice-President, Data Analytics and AI at CGI, about how utilities can turn trusted data into scalable...
CGI, one of the largest independent IT and business consulting services firms in the world, today announced it was named a Leader in the Design and Setup quadrant and a Rising Star in the Optimization and Enhancement quadrant in the...
CGI, one of the largest independent IT and business consulting services firms in the world, today announced it has achieved the Microsoft Copilot specialisation in Modern Work within the Microsoft AI Cloud Partner Program. This designation underscores CGI’s expertise in...
We help NATO use AI and secure communications to accelerate decisions, strengthen collaboration and modernize alliance-wide operations.
AI can’t keep its promises on broken platforms
27 April 2026 Recently, I have spent a lot of time with energy and utilities leaders discussing AI, agentic systems and the move from experimentation to operational value. The ambition is clear. Intelligent grids, predictive operations and AI-driven customer journeys...