Turning insights into action
In 2019, as presented in our CGI Client Global Insights, we spoke in person with more than 1,550 executives across 10 industries to gather their perspectives on the trends affecting their enterprises. CGI’s Insights to Action report presents the insights executives shared during these conversations and the actions we are taking to help clients achieve business outcomes in a faster and more holistic way.

Security-driven. Customer-centric. Cost-efficient.
Working across the retail banking, corporate and transaction banking, and capital markets sectors, CGI’s 12,000 banking consultants help 500+ financial institutions worldwide drive security, customer-centricity and cost-efficiency across the enterprise. We serve 15 of the top 20 banks globally, including the top 10 European banks and 9 of the top 10 U.S. banks.

Client insights. CGI action.
This year, we met face-to-face with 255 banking executives to learn about their top trends, priorities and challenges.

Client insights CGI action table
What we heard from clients How we partner to help them succeed
Industry trends: Protecting customer data and addressing mounting and changing regulatory/security standards Delivering advanced capabilities to protect the bank and address regulation and industry-wide initiatives, including open banking and real-time payments
Business priorities: Improving the customer experience to increase loyalty and drive revenue Digitizing core bank functions and processes to enable a seamless customer journey that aligns with evolving demands and generates revenue growth
IT priorities: Digitizing business processes to improve the end-to-end customer experience and reduce operational costs Modernizing/managing core systems via emerging technologies and end-to-end services for customer centricity and operational excellence


Download the snapshot to see examples of how we partner with clients across the financial services industry. Also learn more about our end-to-end services and solutions—consulting, systems integration and managed IT and business process services, combined with CGI’s enabling intellectual property— for retail banking, corporate and transaction banking, and capital markets sectors.

Read the Insights to Action report.

Learn more about the CGI Client Global Insights.