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CGI has more than four decades of experience and a successful delivery track record in the retail and consumer finance sector, offering a full spectrum of services and solutions, a proven global delivery model, and a strong commitment to quality.
Banks rely on us to help them prepare for a digital-first future. Through innovation and service excellence, we transform legacy technologies and operations to deliver new capabilities and revenue-generating programs. In addition, our work identifies and frees up crucial resources and funds needed to successfully execute transformative projects, ensuring market growth for banks as they take the lead in new digital territories.
Banking - Everywhere Life Happens
Banking is evolving beyond apps and accounts into intelligent ecosystems that support transactions and financial decisions wherever life happens.
Drawing on insights from the 2026 CGI Voice of Our Clients research and industry experience, this Industry Foresights video examines how banks are embedding intelligence into operations, modernizing core systems, leveraging real-time data and preparing for a future of autonomous, embedded and decentralized banking.
At CGI, we're working alongside banking clients to build what's next—strengthening trust, unlocking new value and creating a better financial future for all.
Voice of Our Clients: What retail banking leaders are acting on now
Insights from 143 client conversations reveal top priorities shaping retail banking
Reengineering operating models
79%cite technology and digital acceleration as highly impactfulDigital acceleration is a priority, but legacy fragmentation, technical debt, and talent gaps are slowing execution
Formalizing AI strategies
50%have a holistic AI strategy for the internal enterpriseLeaders are formalizing AI strategies, but face pressure to scale governance and execution beyond isolated use cases.
Accelerating core modernization
88%prioritize modernization, cloud, and core platform renewalRenewing platforms is essential for improving scalability, reducing forcomplexity, and accelerating digital and AI execution.