2026-04-27 Recently, I have spent a lot of time with energy and utilities leaders discussing AI, agentic systems and the move from experimentation to operational value. The ambition is clear. Intelligent grids, predictive operations and AI-driven customer journeys...
2024-12-02 The Energy and Utilities sector is undergoing rapid transformation, driven by decarbonisation goals, changing consumer demands and technological advancements. In this changing environment, the sector is confronted with new market pressures, heightened competition, an increased risk of cyber-attacks, and pricing...
2024-11-27 I recently attended SIBOS 2024, this year hosted in Beijing, where global financial leaders gathered under the theme "Connecting the Future of Finance." This year's event showcased the industry's rapid evolution driven by innovation, regulation, and changing customer priorities. Below...
2024-09-18 What is the ITIL service value chain, and how can it enable service improvement? Our expert explains this key principle so that you can properly apply it to deliver optimised IT services.
2024-04-09 In an era where digital disruption is the new normal, the telecommunications industry stands at a critical crossroad. As the global industry lead for communications and media at CGI, I am fascinated about the pivotal transformation traditional telecom companies (telcos)...
2024-04-01 Why you need a clear vision and a strong team Whether you are leading or supporting a transformation programme, you probably have a goal to deliver it as quickly and efficiently as possible, to maximise the benefits for your customers...
2023-07-31 While much attention on artificial intelligence (AI) has been focused on the commercial sector, AI and the public sector is a perfect fit. In fact, there are many use cases already for using AI to digitalize government services, including improving...