For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritised and resolved one at a time, often under pressure and with limited context. While most organisations have mature ticketing systems in place, they still...
Enterprises are rapidly deploying large language models (LLMs) but scaling them reliably poses a major challenge. Traditional evaluation is often manual, fragmented and too slow to meet production demands. A leading U.S. Telco faced this exact problem with 200+ models...