In our latest Voice of Our Clients research, central and federal government leaders are focused on optimizing and protecting their operations. As they increasingly adopt AI to better serve citizens and improve efficiency, cybersecurity remains a top concern. Public sector leaders continue to face talent shortages and legacy system challenges in managing their large, complex IT environments.
With the goals of improving decision-making, productivity and agility, digital transformation requires a solid foundation of data, intelligent automation, AI, cloud and cybersecurity capabilities. CGI’s comprehensive services—from strategy to software as a service—help governments achieve tangible outcomes through ROI-led digital transformation. We collaborate with clients to think boldly and act pragmatically.
Governments have an opportunity to deliver services that are faster, smarter and more responsive as citizens become more connected and their digital expectations continue to rise.
Drawing on insights from the 2026 CGI Voice of Our Clients research, this Industry Foresights video examines how governments are moving beyond siloed systems and focusing on citizen outcomes. It explores how interoperability, trusted data sharing and standards adoption are helping connect services across social care, public safety and case management, while reducing friction for citizens.
Together with our government clients, we are building what's next by improving public service continuity and a citizen supply chain that is resilient, responsive and built on trust.
Insights from 273 client conversations reveal top priorities influencing the industry
Rising citizen expectations accelerate digital innovation
71%highly impacted by technology and digital accelerationMission continuity is becoming dependent on digital investment, as digital platforms become the core operating environment.
Responsible AI momentum outpaces strategy
71%say responsible AI accelerates digital transformationAI now accelerates government digital transformation, yet only 30% of central and federal organizations have a holistic AI strategy.
Governments navigate new regulatory and fiscal volatility baseline
70%central and federal government organizations impactedVolatility is reshaping priorities, requiring government agencies to optimize AI and cloud capabilities to accelerate outcomes.
Citizen supply chain ecosystems are sprawling, interconnected webs spanning multiple industries, as well as local and national governments. They comprise complex networks of critical infrastructure, stakeholders, and processes. By understanding the interdependence of these segments, we help government leaders fortify the networks that help procure, store, transport and distribute essential goods and services to citizens.
- Administrative & financial management
Budget, financial and acquisition management, enterprise resource planning (ERP); asset management (including digital assets); case, contract, and document management
Case in point: Evolving financial operations for the Nuclear Regulatory Commission- Energy & environment
Energy market management; grid management; renewable energy management; environmental and natural resources management
Case in point: EDF trusts CGI and its Digital Innovation Center to accelerate automation of its business processes- Public safety & justice
National policing, crime prevention, courts, border management and protection (e.g., secure travel and border protection, e.g., visas, passports, customs, etc.)
Case in point: CGI and the National Crime Agency partner to deliver an Intelligent Automation solution- Transportation & logistics
Rail, road and regional transit, intelligent transport systems, sustainable transportation
Case in point: Using AI to help the Finnish Transport Infrastructure Agency promote biodiversity- Health & social services
Administrative systems, content management, electronic medical records, health analytics, patient-centered care management.
Case in point: Transforming access to federal healthcare through agile modernization- Tax & revenue management
Obligation recovery, integrated tax, collections management, taxpayer identification and registration, revenue accounting
Case in point: Swedish Tax Agency extends partnership with CGI to deliver e-ID and electronic signature services
In addition to our technology expertise, we bring a deep understanding of the mission of government, including its programs, policies, and procedures. We also bring commercial experience from serving clients in 21 industry sectors.
Many of these industries not only provide critical infrastructure (e.g., banking, communications, food, health, manufacturing, transportation, and utilities) but technology trends in the private sector often translate to the public sector.
Additionally, the foundation of our responsible innovation approach is our collaboration with and proximity to clients. We co-create with clients and help our internal teams develop innovative ideas into scalable, repeatable business solutions.
