CGI and Totalmobile
A proven partnership for health and social care sector success
CGI and Totalmobile have forged a strategic partnership with a strong track record of delivering innovative solutions to providers of community health, mental health and social care services. Powered by Totalmobile’s health rostering solutions and supported by CGI’s proven delivery expertise, the health sector is transforming their front-line clinician workforce systems to deliver better patient outcomes.
Empowering front-line clinicians and driving better care outcomes
Service providers of in-home healthcare are faced with:
- Rising demand driven by an ageing population
- Pressure on services due to rapid hospital discharge
- Workforce shortages impacting care quality
- Poor data and limited insights
- Recruitment and retention issues caused by outdated systems
- Budget constraints limiting growth
The CGI and Totalmobile partnership delivers workforce management solutions developed specifically for the community and home-healthcare and social care sector, which:
- Provide real time data empowering carers to make more informed decisions
- Provide self-service tools which uplift workforce job satisfaction
- Deliver skill-based scheduling ensuring the right skills, at the right time, in the right place.
and most importantly:
- Increase face-to-face time with patients, enabling health professionals to deliver a higher standard of care.
The in-home healthcare solution
Totalmobile's user-friendly Carelink solution empowers community health and home care providers to digitise and streamline essential processes, ensuring efficient delivery of services and improved quality of care.
- Instant, secure access for front-line carers to real-time, digital patient records
- Flexible, automated shift scheduling to accommodate 24/7 health operations and casual, part-time and shift working.
- Automated Australian Award interpretation to ensure compliance with complex regulations.
- Reduced administration burden to improve workforce morale and free up time for direct patient care.
- Real-time visibility into workforce availability, including leave management and shift swaps.
- Regulatory compliance visibility to ensure safety of patients and in-home healthcare providers.
- Integration with HR and payroll systems for seamless workforce management.
- Automation
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Carelink eliminates manual processes by providing a fully automated rostering and scheduling system. Its intelligent algorithms handle Australian Award interpretation, shift work compliance, and shift allocation, reducing administrative workload and ensuring accurate payroll calculations.
- Real-time compliance monitoring
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Home and community health care providers can continuously monitor compliance with shift work regulations and Australian industrial awards.
- Automated tracking of shift work regulations and proactive alerts to prevent staff fatigue and mitigate risk.
- Detailed audit trails for transparency and accountability in rostering decisions.
- Configurable business rules to enforce organisation-specific policies and award conditions.
- Role-based access control safeguarding employee and client data
- Encryption and compliance with Australian and GDPR privacy standards.
- Self-service mobile solutions
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Totalmobile's Carelink solution empowers employees with an easy-to-use self-service portal, accessible via desktop and mobile. Staff can:
- View their schedules in real time.
- Submit leave requests and shift swap requests
- Track entitlements and leave balances
This improves front line clinician engagement and saves times.
- Workforce rostering
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A robust rostering solution helps organisations manage their workforce more effectively and achieve operational efficiency:
- Control costs: Reduce the dependency on overtime and contract staff.
- Reduce risks: Streamline processes to assign the right health professionals to the right jobs.
- Enhance compliance: Ensure the availability of appropriately skilled staff to meet organisational and legislative targets.
Improving outcomes for users and communities together
Scope: A new scheduling software system, including the Totalmobile social care app for frontline home care and rehabilitation staff was introduced to provide more coordinated care across the city. The new system is used by 650 staff members (supporting around 800 vulnerable clients) providing over 6,000 hours of care per week.
Outcome:
"The benefits are vast, meaning hundreds of people will get smarter care. We are excited to continue the journey of development in support of our teams and individuals receiving care and support." Deborah Mackle, Edinburgh Health and Social Care Locality Manager.
Scope: Moving manual scheduling of care workers to dynamic scheduling and digital optimisation, linking it with care plans, reports, and other functionality, and supporting the wider delivery of the Authority's digital strategy by extending the solution to external partners and other frontline services.
Outcome:
The initial phase enabled 360 frontline staff to deliver 590,000 care visits annually over 4,730km of rural countryside. In recognition of our outcome in this Social Care Transformation Programme improving adult social care services, we won the Industry Collaboration Award at the Digital Health and Care Awards 2024 in Edinburgh.
Scope: Develop an innovative digital monitoring and response system and establish Wales as the national pathfinder in delivering integrated health and care at home services, using a cutting-edge digital platform that enables adopting a new hybrid care capability.
Outcome:
"To get the system in place, with time to spare, is a testament to the hard work of [everyone involved in the project delivery]. This benefits all our customers and will help improve the health and wellbeing of residents across west Wales and further afield". Paul Faulkner, Head of Technologies, Delta Wellbeing.
Delivering better outcomes for health and social care
CGI and Totalmobile’s partnership empowers health and social care organisations to transform workforce management and deliver improved patient outcomes. With innovative tools, tailored solutions, and proven expertise, we help your organisation meet growing demands while ensuring care professionals can focus on delivering the best possible care.
Contact us today to learn how CGI and Totalmobile can support your organisation in achieving better health and care outcomes.