CGI and Totalmobile: a proven partnership for field services success
CGI and Totalmobile have built a strategic partnership with a proven track record of delivering innovative solutions across a range of field-driven industries. Levaraging Totalmobile’s field service management capabilities and supported by CGI’s proven delivery expertise, organisations are reducing costs while improving service delivery through enhanced workforce performance.
A complete field service management platform
Totalmobile is a leader in field service management software, supporting over 1,000 organisations and more than 500,000 field workers across Australia and beyond.
Designed to transform the way field work is delivered, Totalmobile’s Field First platform provides a comprehensive, end-to-end solution combining mobile working, job management, asset intelligence, and real-time dynamic scheduling to maximise productivity across complex, multi-contract operations.
Built for complex field-driven industries
Totalmobile supports organisations operating in demanding, field-based environments, including:
- Mining & Transportation
- Construction & Infrastructure
- Energy, Utilities & Telecommunications
- Healthcare & Government
- Housing & Facilities Management
- Commercial Services
By equipping field teams with highly usable, intelligent tools, organisations can streamline operations, optimise resource allocation, and deliver safer, more efficient services at scale.
An Integrated Approach to Field Service Management
Designed for complex field operations, Totalmobile's Field First platform helps organisations coordinate people, assets, and work activities through a connected suite of workforce management capabilities.
Mobile Working: Empower field workers with real-time access to jobs, customer data, and workflows improving productivity, accuracy, and on-the-go decision-making, even while working offline.
Job Management: Manage work orders and track asset performance in one platform, improving visibility, reducing downtime, and ensuring compliant, efficient service delivery.
Dynamic Scheduling: Optimise workforce planning with intelligent, real-time scheduling that matches the right resource to the right job, increasing utilisation and service efficiency.
Field Service Intelligence: Unlock actionable insights with advanced analytics and reporting to improve performance, optimise operations, and enhance customer outcomes.
Lone Worker Protection: Enhance workforce safety with real-time monitoring and risk management tools designed for employees working alone or in remote environments.
Overcoming unique field service management challenges
Organisations with field services workforces can face unique challenges due to a complex supply chain of contractual services. The CGI and Totalmobile partnership delivers innovative field service management solutions, enabling organisations to optimise resources and meet demand effectively.
Key benefits include:
- Reduce costs and boost profitability: Move from manual, spreadsheet-based processes to automated workforce management, lowering operational costs and increasing efficiency.
- Maximise productivity: Real-time dynamic scheduling ensures you do more with the resources you have, improving utilisation and downtime.
- Enhance customer satisfaction: Deliver faster, more reliable service with higher first-time fix rates, driving loyalty and repeat business.
- Increase visibility & control: Gain real-time insight into field operations to improve decision-making, performance, and service outcomes.
- Minimise risk & improve compliance: Reduce on-site errors, increase task completion rates, and ensure consistent, compliant service delivery.
- Improve workforce engagement: Empower teams with the tools they need to work efficiently, safely, and effectively in the field.
Driving efficiency and productivity gains for Field Services
By combining tailored solutions, proven expertise, and innovative technologies, the aprtnership between CGI and Totalmobile empowers organisations to transform their field service operations, enabling them to:
- boost productivity
- reduce costs
- improve service delivery and
- boost customer and workforce satisfaction.
Contact us today to learn how CGI and Totalmobile can help your organisation achieve workforce efficiencies.