CGI and Totalmobile
A proven partnership for Emergency Services success
CGI and Totalmobile have forged a strategic partnership with a strong track record of delivering innovative solutions to Ambulance, Police, Fire, other emergency services and related government departments. Powered by Totalmobile’s rostering, scheduling, and time & attendance solutions and supported by CGI’s proven delivery expertise, emergency services organisations are transforming their workforce systems.
Resource and duty management solutions built in collaboration with emergency services
Totalmobile’s solutions have been developed over 20 years specifically designed for the unique requirements of ambulance, police, and other emergency services.
These solutions are trusted by ambulance services across Australia, New Zealand and the UK, reflecting their global reliability and ability to deliver meaningful outcomes.
Empowering over 100,000 users
Currently supporting more than 100,000 users across ambulance services in Australia, New Zealand and the UK, Totalmobile's solutions are designed for the unique needs of emergency services organisations. From complex shift patterns, casual, part-time and shift workers, to single- and dual-crewed ambulance requirements - all within the scope of evolving Australian industrial awards.
Totalmobile's automation of rostering, time and attendance is delivering efficiency outcomes, and a more satisfied workforce.
Driving operational excellence
Totalmobile’s software helps emergency services achieve operational excellence:
Workforce management: Streamlining scheduling and deployment.
SLA compliance: Ensuring adherence to critical service level agreements.
Performance visibility: Providing insights for informed decision-making.
Service delivery: Enhancing response times and citizen satisfaction.
Tailored solutions
Designed with emergency services in mind, Totalmobile’s intuitive solutions are implemented using CGI’s methodologies and expertise. Together, we create tailored systems that meet the unique demands of fire, ambulance, police, and other emergency services, enabling organisations to focus on what matters most – delivering vital services to those in need.
Workforce rostering and shift planning: a highly configurable rostering solution that helps organisations:
- manage complex schedules,
- automate industrial award interpretation,
- optimise workforce value, and
- improve service quality.
Reduce reliance on overtime and third-party staff, ensures compliance with working time regulations, and enhance efficiency through smart staff assignment and risk identification.
Services and features include:
- Shift pattern design experts.
- Engagement and communication experts to ensure your workforce and unions are fully involved in the new shift planning process.
- A staff self-service portal.
- Flexible shift and roster allocation options – tailored to your organisation’s needs.
- Third-party workforce management and brokerage.
- A comprehensive workforce information database, including grades, skills, and workforce groups.
- Intuitive UX - avoid double-keying data by sharing key information between operational systems with proven interface capabilities.
Delivering better outcomes for emergency services
CGI and Totalmobile’s partnership empowers emergency services organisations to transform workforce management and drive operational excellence. With tailored solutions, actionable insights, and proven expertise, our partnership ensures you can focus on what matters most – delivering outcomes that make a real difference.
Contact us today to learn more about how CGI and Totalmobile can support your emergency services organisation achieve workforce management efficiencies.