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Charting the path forward with resilience and adaptability
Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
Helping a major Canadian bank automate financial relief programs to optimize costs and customer care
In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the ...
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This paper marks the beginning of an exploration into the merits of artificial intelligence-powered applications in the wholesale payments system.
Winning
customers
and
becoming
their
primary
choice
for
payments
has
never
been
more
challenging.
Innovation
is
driving
choice
and
changing
habits.
Customers
are
exploring
not
only
new
payment
methods,
but
...
In
2019,
we
conducted
in-person
interviews
with
124
client
executives
in
the
retail
banking
sector
are
focusing
on
digital
channel
adoption,
the
demand
for
omni-channel
services,
and
the
need
to
...