Press release
CGI DigiOps, an AI-powered solution, recognized for excellence in digital transformation
CGI DigiOps was recognized for its integrated toolset of intellectual property—including CGI SiteReliability360 and CGI ServiceInsight—accelerators, foundational models, best practices and alliance services which empower businesses to transform, thrive and deliver consistent value.
CGI DigiOps combines the best of people, processes and technologies, tailored to each client’s needs.
People
Our teams, made up of architects, business analysts, data scientists, cybersecurity experts, and more, integrate application and infrastructure services to provide seamless, automated service delivery. Using AI to automate tasks, provide on-demand assistance, and improve knowledge management, our specialists combine industry and technology expertise to deliver the highest value initiatives.
Processes
Through an iterative and data-driven approach that combines technology delivery standards and best practices, DevOps, and more, our specialized teams work to unify delivery across applications, infrastructure, and practices. We foster alignment within and between CGI and the client’s organization and integrate processes across service desk support, monitoring, platform support, and more.
AI-powered technologies
Our AI-embedded digital toolset integrates security best practices to achieve stakeholder trust. Through a best-fit combination of client technologies, CGI IP solutions, and global alliances, we provide such benefits as unified management across applications, infrastructure, and the cloud; AI capabilities across the toolset; low-code automation; and a flexible roadmap to benefit from new technologies.
CGI DigiOps is based on proven methods that integrate scientific rigor into the design and implementation of our engagements and applies responsible, human-centric principles and values. Through this approach, clients have achieved the following benefits.
Better insights with
30-35%
less time
spent on troubleshooting
spent on troubleshooting
Higher performance with a
28-45%
reduction in outages and lower MTTR
(mean time to repair)
(mean time to repair)
Greater cost savings of
18-25%
through integrated AI-led services and
lower technical debt
lower technical debt
Given today’s dynamic market conditions, CGI’s managed services, powered by CGI DigiOps, help clients navigate an increasingly complex environment of processes, systems, vendors, and software to achieve tangible and trusted business outcomes.
