The 2023 CGI Voice of Our Clients presents the findings from our in-depth interviews with 1,764 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how organizations view the impact of macro trends, industry trends and priorities, innovation investments and more. In this publication, we examine the most impactful macroeconomic trends for our clients in 2023.

Executives citing high impact* of the following macro trends on their organization

Technology and digital acceleration, notably, rising customer and citizen digital expectations
Changing social demographics, including aging populations and talent shortages
Fight against climate change, including the energy transition and the acceleration toward decarbonization
Supply chain reconfiguration, to reduce risks and increase resiliency
Shift in the world economic order, including in-region repatriation for the delivery of goods and services






While these macro trends affect all industries to varying degrees, each industry requires a different response. Read more in our white paper, The trends shaping our future: A prelude to strategic planning.

For additional insights from the Voice of Our Clients related to these macro trends, including a comparison of answers by European and North American executives, download the PDF.

* Score of 8 or higher on a scale of 1-10, where 10 is the highest