Velfærdsområdet i Sydvestfinland (Varha) har ansvaret for at organisere sundheds- og socialydelser samt redningstjenester i hele Sydvestfinland. Varha betjener cirka 500.000 indbyggere og er dermed et af Finlands største velfærdsområder. Organisationen har næsten 24.000 medarbejdere. Varhas mission er at levere borgerorienterede, effektive og bæredygtige ydelser med et stærkt fokus på lighed, kvalitet og rettidig adgang til service.
Varhas vision er at være førende inden for sundhed og trivsel. Målet er blandt andet en stærk integration af sundheds- og socialområdet, effektive digitale løsninger samt en virkningsfuld og omkostningseffektiv levering af ydelser.
Langvarigt partnerskab understøtter den digitale transformation
Samarbejdet mellem CGI og Velfærdsområdet i Sydvestfinland (Varha) bygger på et partnerskab, der har strakt sig over flere årtier - helt tilbage til før etableringen af den nuværende organisation. CGI understøtter Varha bredt inden for digital transformation, teknologisk udvikling samt system- og supportydelser.
Samarbejdet omfatter både patientinformationssystemet og løsninger til blandt andet materialeadministration, administration, logistik og fakturering. Partnerskabet bygger på gensidig tillid, løbende udvikling og en fælles ambition om at skabe mere effektive sociale tilbud og sundhedsydelser gennem digitalisering.
Nyt patientinformationssystem implementeret i hele Varha-området - smidigt og til tiden
Varha har implementeret et fælles OMNI360-patientinformationssystem i hele regionen. Formålet er at forbedre adgangen til borger- og patientoplysninger, harmonisere arbejdsgange og gøre det lettere for medarbejderne at arbejde på tværs af forskellige lokationer.
OMNI360 var allerede i brug i Turku samt blandt andet i Pargas, Naantali og Loimaa. Nu er systemet blevet udrullet til alle 27 byer og kommuner i området.
Udrulningen blev gennemført i etaper og på en kontrolleret måde. Medarbejderne i Varha har givet positiv feedback på det nye system og har især fremhævet, at overgangen forløb problemfrit.
Som en omfattende løsning, der understøtter sundhedsydelser, gør OMNI360 det muligt at dele oplysninger problemfrit mellem forskellige enheder. Systemet skaber større gennemsigtighed i planlægningen af aftaler og gør det lettere for medarbejderne at arbejde på tværs af forskellige lokationer. Samtidig forbedres omkostningseffektiviteten, fordi supportfunktioner og behovet for oplæring kan samordnes.
“Overgangen fra ét patientinformationssystem til et andet forløb problemfrit, og vi er glade for nu at have moderne, brugervenlige og intuitive værktøjer til rådighed. Den grundige introduktion, vi fik, gjorde også overgangen lettere. Personligt syntes jeg, det var en fordel, at OMNI360 er bygget op efter en logik, der minder om de løsninger, jeg tidligere har arbejdet med,” fortæller en læge fra Varhas ambulante behandling i en kundeundersøgelse.
Partnerskabet mellem CGI og Varha omfatter blandt andet følgende services og løsninger:
1. OMNI360-patientinformationssystem
OMNI360 er et omfattende patientinformationssystem, der indeholder værktøjer til levering af sundhedsydelser inden for både primær og specialiseret sundhedspleje. Løsningen omfatter blandt andet kliniske journaler, medicinoplysninger, løsninger til alle medicinske specialer samt administrative værktøjer som aftaleplanlægning og styring af hospitalsafdelinger.
OMNI360 gør det muligt at håndtere patient- og borgeroplysninger på tværs af organisatoriske og faglige enheder. Implementeringen sker trinvist med patientsikkerhed som en central prioritet.
Ud over centrale funktioner til sundheds- og patientadministration omfatter systemet flere tillægsmoduler, herunder den cloudbaserede informationsdelingsløsning OMNI360 Share.
2. Informationsstyring og digitale services
CGI’s digitale services giver borgerne mulighed for at tilgå ydelser elektronisk. CGI DataCycle360 anvendes til dokumenthåndtering og dokumentarbejdsgange.
3. Mobile løsninger og løsninger til medarbejdere i felten
OMNI360 Home Care Mobile (Mobilog) understøtter og guider mobile teams i deres arbejde. Løsningen Merlot Medi understøtter redningsberedskab og præhospital behandling i felten og sikrer problemfri informationsudveksling.
4. Administrations- og HR-systemer
CGI’s løsninger understøtter også løn- og arbejdstidsadministration for Varhas medarbejdere.
5. Borgerfakturering og inkasso
OMNI360 Raha gør det muligt at håndtere faktureringsprocesser centralt og effektivt.
6. Support- og ekspertydelser
CGI’s eksperter arbejder tæt sammen med Varha om den daglige drift og den løbende udvikling. Serviceporteføljen omfatter blandt andet projektledelse, integrationer, teknisk support og vedligeholdelse.
Fordele ved partnerskabet
Digitalisering og integration af arbejdsgange
Flere separate systemer er blevet samlet i integrerede serviceløsninger. Det gør systemadministrationen lettere og skaber betydelige besparelser på lang sigt.
Større effektivitet og bedre informationsflow
De nye systemer understøtter sundhedspersonalets daglige arbejde og forbedrer adgangen til information.
Patientsikkerhed
Den trinvise implementering af OMNI360 bidrager til at sikre patientsikkerheden gennem hele overgangen.
Bedre oplevelser for borgere og medarbejdere
Mobile løsninger og digitale services gør den daglige kontakt og det daglige arbejde lettere for både borgere og medarbejdere.
“CGI er en af vores længstvarende samarbejdspartnere, og vi ved, at vi kan regne med dem i enhver situation. Med CGI’s støtte kan vi udvikle sundhedsydelserne i vores område til et niveau, der er blandt de allerbedste - både i Finland og internationalt.”
AI understøtter lægerne i deres daglige arbejde
Snart får de første læger i Varha adgang til et AI-baseret værktøj, der skal gøre dokumentationen af patientforløb lettere og konsultationerne mere effektive. AI kan eksempelvis hjælpe med at opsummere en patients sygehistorie og udarbejde udkast til dokumenter.
AI træffer ikke beslutninger om patientbehandlingen, men fungerer som en intelligent assistent for lægen. En læge kan for eksempel bede AI om at opsummere, hvor godt en patients diabetes er under kontrol, eller diktere et udkast til en sygemelding eller en recept. AI udarbejder det første udkast, som lægen derefter gennemgår og færdiggør.
Ifølge Jari Poromaa, CIO i Varha, er der tale om et markant skridt fremad.
“I stedet for at lægen skal læse hundredvis af sider med patientoplysninger eller indtaste de samme oplysninger i flere forskellige felter, kan AI klare en stor del af det forberedende arbejde. Det frigiver mere tid til dialogen med patienten og de kliniske beslutninger.”
AI-funktionerne i OMNI360-systemet udvikles i tæt samarbejde med Varhas eksperter. I første fase er fokus på at understøtte lægerne i deres daglige arbejde, men på længere sigt kan teknologien også anvendes inden for områder som vagtplanlægning og styring af patientflow.
CGI vil fortsat understøtte Varha inden for blandt andet:
- Løbende videreudvikling af OMNI360, så systemet imødekommer nye og ændrede behov
- Afprøvning af nye AI-løsninger
- Udvikling af brugergrænseflader og servicedesign
- Automatisering og bedre samspil mellem systemer
Det strategiske partnerskab mellem Varha og CGI står stærkt og udvikler sig fortsat i takt med et foranderligt driftsmiljø. Det fælles mål er at sikre effektive og bæredygtige sundheds- og socialydelser for borgerne i Sydvestfinland.
Varha and CGI – Pioneers in Digital Healthcare in Finland
The Wellbeing Services County of Southwest Finland (Varha) is responsible for organizing health and social services and rescue services throughout Southwest Finland. Varha serves approximately 500,000 residents, making it one of Finland’s largest wellbeing services counties. The organization employs nearly 24,000 professionals. Its mission is to provide customer-oriented, effective and sustainable services, with a strong emphasis on equality, quality and timely access to services.
Varha’s vision is to be a frontrunner in health and wellbeing. Its goals include strong integration of health and social services, effective digital solutions, and impactful and cost-efficient service delivery.
Long-term partnership supporting digital transformation
The collaboration between CGI and the Wellbeing Services County of Southwest Finland (Varha) is built on a partnership spanning several decades, dating back to before the current service organization was established. CGI supports Varha extensively in digital transformation, technological development, and system and support services.
The collaboration covers the patient information system as well as solutions for materials management, administration, logistics, and billing. The partnership is based on strong mutual trust, continuous development, and a shared ambition to build more effective social and healthcare services through digitalization.
New patient information system successfully rolled out across the entire Varha region – smoothly and on schedule
Varha has implemented a shared OMNI360 patient information system across the entire region. The aim is to improve access to client and patient information, harmonize operations, and make it easier for professionals to work across different locations.
OMNI360 was already in use in Turku, the regional capital, as well as in Pargas, Naantali, and Loimaa, among other locations. Its use was expanded to cover all 27 cities and municipalities in the region.
The rollouts were carried out in phases and in a controlled manner. Varha employees have provided positive feedback on the new system, with particular praise for the smooth transition process. As a comprehensive solution supporting healthcare services, OMNI360 enables information to flow seamlessly between different units, provides greater transparency in appointment scheduling, and makes it easier for professionals to work across different locations. Cost efficiency is also improved as support functions and training requirements are streamlined.
“The transition from one patient information system to another went smoothly, and we are pleased to now have modern, user-friendly and intuitive tools at our disposal. The thorough onboarding we received also helped make the transition easier. Personally, I also found it helpful that the logic of OMNI360 is similar to solutions I have used previously,” says a Varha outpatient care physician in customer feedback.
The partnership between CGI and Varha includes the following services and solutions:
1. OMNI360 patient information system
OMNI360 is a comprehensive patient information system that provides tools for delivering healthcare services in both primary and specialized healthcare. The solution includes, for example, clinical records, medication information, solutions for all medical specialties, and administrative tools such as appointment scheduling and inpatient ward management.
OMNI360 enables patient and client information to be managed seamlessly across organizational and unit boundaries. Its implementation follows a phased approach with patient safety as a key priority.
In addition to core healthcare and patient administration functions, the system includes several additional modules, such as the OMNI360 Share cloud-based information-sharing solution.
2. Information management and digital services
CGI’s digital services enable clients to access services electronically. CGI DataCycle360 is used for document management and document workflows.
3. Field and mobile solutions
OMNI360 Home Care Mobile (Mobilog) supports and guides the work of mobile teams. The Merlot Medi solution supports rescue and emergency medical services in the field and enables seamless information transfer.
4. Administration and HR systems
CGI’s solutions also support payroll and working time management for Varha employees.
5. Client billing and debt collection
The OMNI360 Raha solution enables centralized and efficient management of billing processes.
6. Support and expert services
CGI’s experts work closely with Varha in its day-to-day operations and continuous development. The service portfolio includes project management, integrations, technical support, and maintenance.
Benefits of the partnership
Digitalization and integration of operations
Several separate systems have been consolidated into integrated service solutions, making system management easier and delivering significant cost savings over the long term.
Greater efficiency and improved information flow
The new systems support healthcare professionals in their daily work and improve access to information.
Patient safety
The phased implementation of OMNI360 helps ensure patient safety throughout the transition.
Client and employee experience
Mobile solutions and digital services make everyday interactions and work easier for both clients and employees.
“CGI is one of our longest-standing partners, and we know we can rely on them in any situation. With CGI’s support, we can develop healthcare services in our region to a level that is among the very best, both in Finland and internationally.”
AI supports doctors in their daily work
Soon, the first doctors at Varha will have access to an AI-powered tool designed to simplify patient documentation and make consultations more efficient. For example, AI can assist in summarizing a patient’s medical history and drafting documents.
AI does not make decisions about patient care but acts as an intelligent assistant to the doctor. A doctor can, for example, ask AI to summarize how well a patient’s diabetes is being managed, or dictate a draft for a sick leave certificate or prescription. AI prepares the initial draft, which the doctor then reviews and finalizes.
According to Jari Poromaa, Chief Information Officer at Varha, this represents a transformative step forward.
“Instead of a doctor having to read hundreds of pages of patient information or enter the same information into multiple fields, AI can do much of the preparatory work. This frees up more time for patient interaction and clinical decision-making.”
The AI capabilities of the OMNI360 system are being developed in close collaboration with Varha’s experts. In the first phase, the focus is on supporting doctors in their daily work, but in the future, the technology could also be used in areas such as workforce scheduling and patient flow management.
CGI will continue to support Varha in areas including:
- Continuous development of OMNI360 to meet new and evolving needs
- Piloting new AI solutions
- User interface development and service design
- Automation and improved interoperability between systems
The strategic partnership between Varha and CGI remains strong and continues to evolve in response to a changing operating environment. The shared goal is to ensure effective and sustainable health and social services for the people of Southwest Finland.
Varha and CGI – Pioneers in Digital Healthcare in Finland
The Wellbeing Services County of Southwest Finland (Varha) is responsible for organizing health and social services and rescue services throughout Southwest Finland. Varha serves approximately 500,000 residents, making it one of Finland’s largest wellbeing services counties. The organization employs nearly 24,000 professionals. Its mission is to provide customer-oriented, effective and sustainable services, with a strong emphasis on equality, quality and timely access to services.
Varha’s vision is to be a frontrunner in health and wellbeing. Its goals include strong integration of health and social services, effective digital solutions, and impactful and cost-efficient service delivery.
Long-term partnership supporting digital transformation
The collaboration between CGI and the Wellbeing Services County of Southwest Finland (Varha) is built on a partnership spanning several decades, dating back to before the current service organization was established. CGI supports Varha extensively in digital transformation, technological development, and system and support services.
The collaboration covers the patient information system as well as solutions for materials management, administration, logistics, and billing. The partnership is based on strong mutual trust, continuous development, and a shared ambition to build more effective social and healthcare services through digitalization.
New patient information system successfully rolled out across the entire Varha region – smoothly and on schedule
Varha has implemented a shared OMNI360 patient information system across the entire region. The aim is to improve access to client and patient information, harmonize operations, and make it easier for professionals to work across different locations.
OMNI360 was already in use in Turku, the regional capital, as well as in Pargas, Naantali, and Loimaa, among other locations. Its use was expanded to cover all 27 cities and municipalities in the region.
The rollouts were carried out in phases and in a controlled manner. Varha employees have provided positive feedback on the new system, with particular praise for the smooth transition process. As a comprehensive solution supporting healthcare services, OMNI360 enables information to flow seamlessly between different units, provides greater transparency in appointment scheduling, and makes it easier for professionals to work across different locations. Cost efficiency is also improved as support functions and training requirements are streamlined.
“The transition from one patient information system to another went smoothly, and we are pleased to now have modern, user-friendly and intuitive tools at our disposal. The thorough onboarding we received also helped make the transition easier. Personally, I also found it helpful that the logic of OMNI360 is similar to solutions I have used previously,” says a Varha outpatient care physician in customer feedback.
The partnership between CGI and Varha includes the following services and solutions:
1. OMNI360 patient information system
OMNI360 is a comprehensive patient information system that provides tools for delivering healthcare services in both primary and specialized healthcare. The solution includes, for example, clinical records, medication information, solutions for all medical specialties, and administrative tools such as appointment scheduling and inpatient ward management.
OMNI360 enables patient and client information to be managed seamlessly across organizational and unit boundaries. Its implementation follows a phased approach with patient safety as a key priority.
In addition to core healthcare and patient administration functions, the system includes several additional modules, such as the OMNI360 Share cloud-based information-sharing solution.
2. Information management and digital services
CGI’s digital services enable clients to access services electronically. CGI DataCycle360 is used for document management and document workflows.
3. Field and mobile solutions
OMNI360 Home Care Mobile (Mobilog) supports and guides the work of mobile teams. The Merlot Medi solution supports rescue and emergency medical services in the field and enables seamless information transfer.
4. Administration and HR systems
CGI’s solutions also support payroll and working time management for Varha employees.
5. Client billing and debt collection
The OMNI360 Raha solution enables centralized and efficient management of billing processes.
6. Support and expert services
CGI’s experts work closely with Varha in its day-to-day operations and continuous development. The service portfolio includes project management, integrations, technical support, and maintenance.
Benefits of the partnership
Digitalization and integration of operations
Several separate systems have been consolidated into integrated service solutions, making system management easier and delivering significant cost savings over the long term.
Greater efficiency and improved information flow
The new systems support healthcare professionals in their daily work and improve access to information.
Patient safety
The phased implementation of OMNI360 helps ensure patient safety throughout the transition.
Client and employee experience
Mobile solutions and digital services make everyday interactions and work easier for both clients and employees.
“CGI is one of our longest-standing partners, and we know we can rely on them in any situation. With CGI’s support, we can develop healthcare services in our region to a level that is among the very best, both in Finland and internationally.”
AI supports doctors in their daily work
Soon, the first doctors at Varha will have access to an AI-powered tool designed to simplify patient documentation and make consultations more efficient. For example, AI can assist in summarizing a patient’s medical history and drafting documents.
AI does not make decisions about patient care but acts as an intelligent assistant to the doctor. A doctor can, for example, ask AI to summarize how well a patient’s diabetes is being managed, or dictate a draft for a sick leave certificate or prescription. AI prepares the initial draft, which the doctor then reviews and finalizes.
According to Jari Poromaa, Chief Information Officer at Varha, this represents a transformative step forward.
“Instead of a doctor having to read hundreds of pages of patient information or enter the same information into multiple fields, AI can do much of the preparatory work. This frees up more time for patient interaction and clinical decision-making.”
The AI capabilities of the OMNI360 system are being developed in close collaboration with Varha’s experts. In the first phase, the focus is on supporting doctors in their daily work, but in the future, the technology could also be used in areas such as workforce scheduling and patient flow management.
CGI will continue to support Varha in areas including:
- Continuous development of OMNI360 to meet new and evolving needs
- Piloting new AI solutions
- User interface development and service design
- Automation and improved interoperability between systems
The strategic partnership between Varha and CGI remains strong and continues to evolve in response to a changing operating environment. The shared goal is to ensure effective and sustainable health and social services for the people of Southwest Finland.
